Executive Assistant to General Manager

Overview

This position is based in Doha, Qatar at Westin Hotels & Resorts and involves providing comprehensive administrative support to the General Manager. The role is non-management, full-time, and requires on-site presence at Salwa Road, Fereej Bin Mahmoud, Zone 23.

Primary Responsibilities

• Welcome guests entering the office; ascertain their visit purpose and guide or escort them accordingly.
• Handle office correspondence by opening, reading, and preparing responses for routine letters; attach necessary files for reply letters.
• Record and distribute meeting minutes to designated personnel.
• Manage incoming and outgoing mail efficiently.
• Organize and maintain both computer-based and hardcopy filing systems for records, reports, and documents.
• Distribute communications using digital, postal, or facsimile methods.
• Draft letters, memos, and documents utilizing word processing, spreadsheet, database, or presentation software.
• Update and retrieve data from computer databases, including reservations and inquiries.
• Operate standard office equipment such as telephone, fax, photocopier, typewriter, calculator, and other peripherals.
• Document and communicate guest requests and complaints to the appropriate internal team members.
• Adhere to company guidelines ensuring professional attire, confidentiality of information, and protection of company assets.
• Foster positive colleague relationships, support team objectives, and respond constructively to staff concerns.
• Use clear, professional communication and phone etiquette.
• Welcome and acknowledge guests warmly, anticipate guest needs, assist individuals with disabilities, and express genuine gratitude.
• Physically handle objects weighing up to 10 pounds as required without assistance.
• Perform additional tasks as requested by supervisors consistent with job scope.

Company Values and Culture

Westin is dedicated to providing equal employment opportunities, embracing diversity, and fostering an inclusive workplace. The company emphasizes empowerment of guests’ well-being, encouraging associates to maintain active, optimistic, and adventurous mindsets to promote the brand's mission of wellness.