Enterprise Account Manager

Company Overview

Digicel is a prominent provider of digital connectivity and communication services, operating modern wireless and fibre networks across 25 countries in the Caribbean, Central and South America. With a customer base of nine million across mobile, home, and business services, Digicel plays a vital role in fostering economic participation and digital inclusion throughout the region. The company is driven by its core values: Diversity, Integrity, Growth, and Innovation, with a workforce of 5,000 employees committed to delivering impactful solutions to customers and communities.

Role Summary

The Enterprise Account Manager is tasked with meeting defined sales targets by developing strategic sales approaches to promote and sell mobile and ICT solutions to designated Enterprise and Government clients. Acting as the principal liaison, this role ensures customer needs are met while maintaining strong business relationships built on trust and integrity. Collaboration with a dedicated Service Manager for each account is essential, as the Account Manager supports service needs to guarantee customer satisfaction.

Key Responsibilities

• Drive business growth by acquiring new customers and expanding revenue streams within existing accounts.
• Maintain precise sales forecasts and manage opportunities effectively using Salesforce.
• Enhance customer loyalty through proactive engagement and by resolving issues promptly.
• Support efforts related to contract renewals, retention strategies, and long-term account development.
• Work closely with Service Management, Product, Presales, and Delivery teams to ensure seamless solution deployment and client contentment.
• Deliver accurate and timely sales projections.
• Communicate effectively, including delivering presentations when necessary.
• Build and nurture professional relationships with key stakeholders in assigned accounts.
• Manage time efficiently, prioritizing activities to close sales within deadlines.
• Coordinate company personnel from various departments to secure new business revenue.
• Develop and sustain thorough expertise in Digicel's Mobile and ICT offerings.
• Stay informed on local and market trends to capitalize on business development opportunities.
• Ensure solutions are delivered on time and align with customer objectives.
• Consistently achieve monthly sales quotas from both new and established client bases.

Qualifications and Experience

• Proven success achieving high sales performance relative to quota.
• Demonstrated ability in complex, solution-focused sales environments.
• Minimum of three years experience in ICT and/or telecommunications sales.

Key Skills and Attributes

• Highly motivated, charismatic, and confident professional.
• Expert understanding of ICT subject matter.
• Strong written and verbal communication skills.
• Excellent interpersonal and networking abilities.
• Effective negotiation and organizational capabilities.
• Ability to work professionally under pressure.
• Skilled at influencing and persuading stakeholders at all levels.
• Possesses sound business judgement and high ethical standards.

Additional Information

This job description is intended to outline the primary responsibilities and expectations of the role, but it is not exhaustive. The employee may be required to perform other duties as assigned. All employees are expected to maintain a safe, orderly, and clean working environment, adhering to safety protocols at all times.