Cash Applications Analyst

About Digicel

Digicel is a major digital connectivity and communications provider operating wireless and fiber networks across 25 countries in the Caribbean, Central, and South America. Serving nine million customers with mobile, home, and business solutions, the company promotes economic participation and digital inclusion backed by its core values of Diversity, Integrity, Growth, and Innovation. It employs 5,000 staff committed to benefiting customers and communities.

Job Purpose

• Manage incoming cash receipts and reconcile any unidentified, unapplied, or incorrectly applied payments.
• Process credit and debit memorandums accurately.
• Handle payment-related queries from customer service and collections teams.
• Transfer daily deposits from lockbox to customer accounts.
• Oversee chargeback procedures.

Key Responsibilities

• Coordinate daily billing operations, liaising with the Customer and Order Management teams to ensure timely billing and resolve issues promptly.
• Maintain all final billing documentation in the firm’s document management system.
• Forecast disbursements for inclusion on bills and auto-match anticipated disbursements.
• Manage recharges and closure of files, update VAT rates in the billing system as needed.
• Generate credit notes and partial credits within the system.
• Ensure all bills are accounted for in Accounts by the end of each month.

Qualifications & Experience

• Bachelor's degree in Finance, Accounting, or a related discipline.
• Three to four years of relevant experience, preferably in cash applications within BPM or service industries.
• Solid understanding of billing processes.
• Proficient use of ERP systems and Microsoft Office applications, including Excel and Word.
• Strong communication skills, both written and verbal.

Core Competencies

• Effective team player with excellent interpersonal and organizational capabilities.
• Ability to work autonomously and take initiative on projects.
• Highly detail-oriented with strong problem-solving abilities.
• Good verbal and written communication skills.
• Self-motivated with strong organizational and time management skills.
• Proficiency in Spanish is an advantage.

Additional Information

The role requires flexibility to perform various duties as needed and adherence to workplace safety and cleanliness protocols. This description presents typical duties but is not exhaustive.