Enterprise Account Manager

Role Overview

We are in search of a skilled Enterprise Account Manager proficient in managing large-scale accounts and serving clients within the SaaS industry. This role centers on overseeing account management, renewals, and driving growth by nurturing and strengthening customer relationships to fully realize their value.

Responsibilities

• Oversee management, renewal, and growth activities for designated enterprise accounts transitioning from the Enterprise Net New logo team.
• Work collaboratively with Renewals Representatives to secure account retention and negotiate pricing agreements effectively.
• Develop tailored account plans and strategic approaches to enhance customer retention and stimulate account growth.
• Spot and pursue opportunities for expansion within existing accounts through upselling and cross-selling initiatives.
• Partner with the Customer Success team to boost engagement and encourage active use of our solutions.
• Build and maintain strong, lasting relationships with critical accounts to ensure satisfaction and continuous engagement.
• Analyze customer usage patterns to guide strategies related to renewals and product expansion.
• Implement proactive sales methods to defend against competitive threats during the renewal phases.

Candidate Profile

• Possession of a Bachelor's degree or higher is favored for candidates.
• A minimum of four years of experience in account management, preferably with expertise in growth and renewal functions within the software or SaaS sectors.
• Robust strategic thinking skills coupled with effective execution, focusing on improving customer retention and facilitating account expansion.
• Demonstrated experience creating and implementing successful account plans aligned with client goals.
• Proactive in identifying growth potentials within accounts and acting upon them.
• Collaborative approach ensuring productive coordination with Client Success and Renewals teams.
• Excellent communication abilities to foster enduring customer relationships.
• Strong results orientation aiming to meet or exceed growth objectives while ensuring client satisfaction.
• Fluency in written and verbal English communication.
• Willingness to work in a hybrid model requiring office presence three days per week.
• Authorization to work legally in Singapore is mandatory.

Benefits and Work Environment

• Flexible paid time off to support work-life balance.
• Comprehensive health insurance including an annual health examination.
• Exclusive discounts at select restaurants and shops through a partnered food delivery service.
• Access to employee assistance programs covering mental health, legal, financial, wellness, and behavioral support.
• Complimentary CalmApp subscription for employees and their families promoting mental wellness.
• A dynamic and energetic workplace offering a hybrid working arrangement.
• Family leave benefits that increase with accrued tenure.
• An inclusive community encouraging continuous professional development to advance your career.

Location and Other Information

The position is based at 60 Anson Rd, #18-03 Mapletree Anson, Singapore 079914. The anticipated start date is January 2027. Meltwater champions innovation and values diversity across its global teams, offering an enriching environment dedicated to employee growth and success.

Equal Opportunity Employer Statement

Meltwater is committed to equal employment opportunities, ensuring a discrimination and harassment-free workplace. Employment decisions are strictly guided by business needs, job criteria, and individual qualifications without bias related to any protected status. We embrace diversity and encourage applicants from all backgrounds to join and contribute to our mission.

Use of AI in Hiring

AI tools may be utilized to enhance hiring processes such as candidate review and interview preparation; however, all final decisions are human-made ensuring fairness and adherence to all relevant laws.