Account Manager

About the Role

We are seeking a proficient Account Manager experienced in SaaS customer engagement to join our expanding team in Greater London. This position involves managing ongoing relationships, renewing contracts, and identifying opportunities to grow accounts within our client base. The role provides a collaborative environment encouraging career advancement, knowledge exchange, and professional growth.

Key Responsibilities

• Manage assigned customer accounts transitioned from the Client Acquisition group with a focus on sustainable growth.
• Oversee renewal processes, coordinating with Customer Success and Renewals teams to maintain account stability.
• Spot and pursue opportunities for account expansion through upselling and cross-selling efforts.
• Work in partnership with Customer Success to sustain engagement and maximize platform utilization.
• Collaborate with Renewals Representatives to uphold account retention and negotiate pricing effectively.
• Build and maintain strong relationships with key client stakeholders to enhance engagement and satisfaction.
• Monitor usage data to inform strategies for renewal and product adoption.
• Deploy proactive sales strategies to address and overcome competitive challenges during renewal negotiations.

Candidate Profile

• Possession of a Bachelor's degree or higher is preferred, supporting effective contribution in the role.
• At least two years of account management experience, particularly involving growth and renewals in the software or SaaS sector.
• Strong strategic thinking aptitudes with successful execution focused on client retention and expansion.
• Capability to formulate account strategies that align with client objectives.
• Proactive in identifying and advancing account growth opportunities.
• Excellent collaborative and communication skills to work seamlessly with Customer Success and Renewals teams in a cooperative environment.
• Result-driven mindset aiming to meet growth targets and enhance customer satisfaction.
• Proficient English communication skills, both written and verbal.
• Commitment to a hybrid work schedule requiring presence in office three days per week.
• Legal authorization to work in the United Kingdom is mandatory.

Benefits and Workplace Culture

• Flexible paid time off to support work-life balance.
• Creative Pension scheme ensuring financial security.
• Cycle-to-work program encouraging sustainable commuting.
• Comprehensive health and wellness offerings including Simply Health and Vitality Health Insurance after tenure milestones.
• Free subscription to CalmApp to support mental well-being for employees and their families.
• Dynamic work environment with hybrid model balancing in-office and remote work.
• Family leave benefits that expand with continued service.
• Inclusive and supportive community promoting continuous professional development.

Location

This position is based at 7th floor, 20 Farringdon Street, London, EC4A 4AB.

Company Overview

We empower over 27,000 clients worldwide through transformative media, social, and AI data intelligence platforms that enable fast, confident decision-making. Our global team of 2,200+ employees across 50 locations fosters an innovative culture focused on collaboration, learning, and inclusivity. We embrace bold ideas and advanced technology to deliver best-in-class solutions.

Equal Opportunity Policy

Our company is committed to fostering diversity and inclusion, prohibiting discrimination and harassment in all forms. Employment decisions are based solely on qualifications, job requirements, and business needs without regard to any protected characteristics. We support all candidates and current employees equally and utilize AI assistance in hiring for efficiency while ensuring human oversight maintains fairness and compliance.