Engagement Manager

About SailPoint

SailPoint is recognized as a highly sought-after workplace, fostering a fun and innovative environment with smart individuals and supportive culture. We empower major global organizations by centering identity in security and IT, serving over 2,000 customers across sectors such as finance, government, and pharmaceuticals.

Role Overview

The Engagement Manager plays a vital role in SailPoint's Professional Services team, managing project execution and sales-related responsibilities to ensure successful delivery of SailPoint solutions. This position requires self-motivation, excellent leadership, communication, and problem-solving abilities, and the capability to handle multiple assignments and client interactions at various organizational levels.

Key Responsibilities

• Deliver and implement services accurately and ensure timely, correct billing.
• Collaborate cross-functionally in the sales cycle, handling service-related deal components including presentations, RFPs, and proposals or statements of work.
• Engage with sales representatives and leadership during pre-sales and delivery stages.
• Act as the primary contact for clients to address issues and escalations.
• Oversee financial aspects of multiple projects, focusing on profitability and client satisfaction.
• Coordinate with the Resourcing Management Office to staff projects effectively based on requirements.
• Manage projects end-to-end, including planning, scheduling, budgeting, and documentation.
• Maintain comprehensive project documentation such as scope, status, schedules, budgets, forecasts, risks, and issues.
• Provide strategic performance updates to Senior Management and regularly inform account teams and Sales Managers.
• Partner with Customer Success Managers to sustain customer success throughout implementations.
• Identify opportunities to expand usage of SailPoint products and services to enhance client outcomes and drive revenue growth.
• Guide and support team members in career progression through coaching and feedback.

Candidate Profile

• Possesses 5 to 7+ years in enterprise software vendors, systems integrators, or consulting firms, including at least 3 years in a client-facing Engagement or Project Manager role.
• Demonstrates strong mentorship and leadership skills with a commitment to ongoing improvement.
• Experienced in project management tasks such as planning, budgeting, scope management, scheduling, stakeholder communication, and risk mitigation.
• Proven ability to manage multiple concurrent projects successfully.
• Prior experience working with SaaS products is advantageous.
• Excellent communication skills with extensive client and partner interaction experience.
• Highly organized and adept at multitasking.
• Background collaborating with sales teams on defining service scopes for enterprise software projects.

Additional Information

• Travel requirement: Willing and able to travel up to 15% of the time.
• Work Location: Positions available in Auckland or Wellington, New Zealand.
• Educational Qualification: Bachelor’s degree or equivalent professional experience required.

Equal Opportunity Statement

SailPoint is committed to equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected attributes. Alternative application methods are available to applicants with disabilities upon request. Unsolicited resumes sent to contact emails or addresses will not be considered for current openings.