Employee Relations Specialist

Role Overview

This position is ideal for professionals who thrive when navigating complex employee situations that aren't always clear-cut. It requires a background in Employee Relations, Human Resources, or Law with a focus on practical solutions rather than purely policy-driven approaches. The role involves enabling leaders to confidently manage workplace challenges.

Key Responsibilities

• Handling complicated employee relations cases from offering initial guidance to achieving resolution.
• Conducting workplace investigations and delivering recommendations that consider facts, risks, and business context.
• Providing coaching to leaders on performance, conduct, grievance, and sensitive personnel issues.
• Interpreting legislation, awards, contracts, and policies to give straightforward, business-aligned advice.
• Collaborating with People & Culture, Legal teams, and other stakeholders to find balanced solutions addressing employee outcomes, compliance, and organizational risks.
• Identifying patterns and recurring themes to help improve leadership skills, policies, and procedures over time.

Qualifications and Qualities

• Ability to adeptly manage sensitive, complex situations while balancing people’s needs, risks, and business goals.
• Skill in delivering clear, actionable advice that supports leaders in making well-informed decisions beyond policy interpretation.
• Demonstrated capability in building trust swiftly and influencing various organisational levels, even in difficult conversations.
• Strong foundational expertise in Employee Relations, particularly in investigations, dispute resolution, and handling complex cases.
• A commitment to continual learning around legislative updates and enhancing organizational capability in people management.

Benefits and Culture

• Transparent and competitive pay structure with annual salary reviews tied to performance.
• Generous paid time off including 22 days annual leave plus rostered days off or flexible scheduling depending on role requirements.
• A lively workplace environment featuring food trucks, themed days, and team celebrations that foster a positive atmosphere.
• Supportive leadership offering clear guidance, ongoing coaching, and growth opportunities.
• Practical wellness benefits such as complimentary skin checks, flu vaccinations, wellbeing sessions, discounted gym memberships, and discounted company insurance.
• Meaningful work focused on assisting customers during challenging life events.

About the Employer

We pride ourselves on providing more human-centered insurance services as a challenger brand committed to supporting customers in difficult times. We promote internal career progression through structured development and coaching, reward performance visibly, and maintain strong leadership focus on key priorities to eliminate distractions. Continued business growth has created expanding role opportunities and career paths.