Eligibility Officer

Job Overview

As an Eligibility Officer, you will evaluate psychological injury claims according to New South Wales Workers Compensation law and scheme criteria. This role demands timely, fair, and evidence-based determinations regarding claim eligibility and entitlement while providing compassionate support to injured workers through trauma-informed communication methods.

Key Responsibilities

• Review and assess psychological injury claims following NSW Workers Compensation legislation and scheme obligations.
• Issue prompt, equitable eligibility and entitlement decisions based on evidence.
• Support injured individuals empathetically and professionally with respectful communication sensitive to trauma.
• Collect and analyze medical, employment, and factual data to inform sound decision-making.
• Collaborate with employers, insurers, healthcare providers, legal representatives, and other stakeholders involved with icare.
• Clearly and confidently communicate complex legislative decisions to clients and stakeholders.
• Apply and update knowledge with evolving psychological injury legislation relevant to claims handling.
• Escalate sensitive or complicated issues appropriately while ensuring thorough documentation and maintaining high-quality file standards.

Candidate Profile

• Experience in Workers Compensation, personal injury claims, or customer service in related fields.
• Strong verbal communication skills to engage with a diverse range of stakeholders clearly, confidently, and empathetically.
• Demonstrated analytical ability with keen attention to detail and sound judgment.
• Capability to adapt and remain resilient in a dynamic work environment.
• A collaborative mindset capable of managing personal priorities independently.

Why Join Suncorp

• Flexible hybrid working combining office and home-based arrangements.
• Supportive work-life balance initiatives helping employees thrive personally and professionally.
• Recognition programs that honor employee contributions and achievements.
• Employment with a reputable, inclusive, and diverse corporate culture.

Note: Specific benefits may vary by role, seniority, and location. Suncorp is committed to fostering a diverse, accessible, and inclusive workplace alongside flexible work options, career development opportunities, and strong connections between team members and customers. Candidates who require accommodations or support for equitable participation in recruitment or the workplace are encouraged to confidentially contact the provided email address.