Duty Manager

About the Role

The position is located at the Anantara Retreat Santorini in Abu Dhabi. Anantara Hotels & Resorts is a prestigious global luxury brand inspired by Thai culture and hospitality, emphasizing freedom, movement, and harmony. Established in 2001, it has grown to encompass remarkable destinations worldwide, from stunning beaches to vibrant cities. The brand values generosity, warmth, and heartfelt service, offering employees a limitless career journey.

Key Responsibilities

• Serve as the primary guest liaison 24 hours a day, ensuring constant availability and attention.
• Oversee all night-time arrivals, guaranteeing that guest requests are managed seamlessly, and that reservations are honored or promptly resolved.
• Manage VIP room inspections and handle arrival and departure procedures for VIP guests.
• Address all matters concerning guest satisfaction and ensure prompt follow-up on any issues arising.
• Carry out the night audit in accordance with the resort's established standards and protocols for the night manager role.
• Coordinate housekeeping and cleaning requests efficiently as needed.
• Ensure all team members are well-informed on the latest information regarding hotel offerings, including room categories, pricing, facilities, dining options, spa, and health club services.
• Participate in all required training sessions to maintain and enhance professional standards.