Driver - Front Office

About the Role

We are seeking dedicated and enthusiastic Front Office professionals with a customer-centric approach to join our team as Drivers. This role involves providing exceptional service to hotel guests, ensuring their comfort from arrival to departure, and performing driving duties as requested.

Key Responsibilities

• Warmly welcome guests upon their arrival at the hotel.
• Assist guests by opening car doors and escorting them safely to the lobby.
• Maintain comprehensive knowledge about hotel facilities and services to accurately respond to guest inquiries.
• Conduct detailed shift handovers, exchanging necessary information with previous and following shifts.
• Report any guest complaints or issues directly to the manager on duty.
• Carry out driving assignments using hotel vehicles such as cars or buses as assigned.
• Manage and secure all guest car keys responsibly.
• Maintain cleanliness and orderliness in parking areas and the key cabinet.
• Ensure smooth and efficient airport and crew transportation logistics.
• Build and uphold positive public relations by consistently exceeding guest expectations.

Qualifications and Requirements

• Formal vocational training in hospitality is preferred.
• Previous experience in Front Office or Transportation roles in the hospitality sector.
• Proficient in both spoken and written English.
• Valid local driving license and thorough knowledge of local traffic regulations.

Personal Attributes and Competencies

• Presentable, outgoing personality with a friendly demeanor.
• Highly proactive, flexible, and able to respond effectively to unforeseen circumstances.
• Reliable with the ability to work efficiently in a fast-paced environment while maintaining composure.
• Strong sense of responsibility and good understanding of the job scope.
• Customer-focused mindset with an ability to recognize diverse needs.
• Adaptable team player who collaborates well with colleagues.