Dispatch Operator
Christchurch, Canterbury Region, New Zealand · Full Time
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- Experience
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- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
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Where you'll work
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Job description
About the Role
Join our Operations Centre team in Christchurch as a Dispatch Operator supporting key contracts delivering vital community services. This dynamic position offers a busy and engaging environment where every day brings new challenges and opportunities.
Responsibilities
As a Dispatch Operator, you will provide outstanding customer service by managing communications via both voice and non-voice channels. You will coordinate solutions directly or through back-office support while maintaining high standards of quality. This role involves working a fixed afternoon shift schedule, Sunday through Thursday, from 1:30pm to 10:00pm, totaling 40 hours weekly.
Requirements
The successful candidate will demonstrate a warm, professional telephone manner, clear and confident communication skills, and strong problem-solving and decision-making abilities. Fluency in verbal and written English is necessary, along with the capability to interpret and convey written information effectively.
Experience in customer service is preferred, particularly within contact centers, but is not mandatory. Proficiency in MS Windows applications such as Outlook, Excel, Word, and PowerPoint is required. Familiarity with client-specific and internal systems is advantageous.
About Ventia
Ventia is a leading provider of essential infrastructure services across Australia and New Zealand, employing over 35,000 personnel across 400 sites. We prioritize our employees' growth and foster an inclusive, respectful workplace welcoming diversity across age, ability, cultural background, gender, sexuality, beliefs, and caregiving responsibilities. We support career development and provide a supportive work environment where teamwork and respect are core values.
Additional Information
Full training will be provided along with opportunities to cross-train and potentially advance within the company. The team active in this role is close-knit, encouraging a fun yet professional atmosphere.