Disability Claims Administrator

Position Overview

We are looking for a meticulous and client-oriented Disability Claims Administrator to join our teams in Regina, Saskatchewan or Langley, British Columbia. This full-time hybrid role allows you to work remotely with an expectation to be onsite two days per week to effectively collaborate with colleagues and support clients.

Primary Responsibilities

• Complete initial financial details for new claims, including benefit calculations and reserve setups.
• Calculate and process both short-term and long-term disability benefit payments.
• Conduct straightforward long-term disability (LTD) calculations incorporating elements such as inflation, living cost adjustments, rehabilitation benefits, and partial period computations per contract specifications.
• Address overpayment or underpayment cases, initiate repayment follow-ups, process benefit refunds and adjustments.
• Communicate and clarify benefit payment calculations and taxation matters to clients through phone or written communication.
• Manage follow-ups related to Canada Pension Plan (CPP) claims.
• Maintain long-term disability cases by requesting and reviewing medical updates, verifying income details, and ensuring compliance with contractual standards.
• Perform various administrative and financial support tasks for claims teams.
• Resolve system inconsistencies by verifying data and managing exception reports.

Candidate Requirements

• Post-secondary education in a finance-related discipline or comparable practical experience.
• Strong numerical aptitude and analytical capabilities.
• Effective organizational skills with proficient time management.
• Excellent verbal and written communication skills.
• Ability to work collaboratively within a team and deliver outstanding customer service.
• Computer proficiency in Microsoft Outlook, Word, and Excel, with eagerness to learn sector-specific software.
• Strong critical thinking and problem-solving skills.
• Flexibility to work independently and as part of a team.
• Must obtain Reliability Status Security Clearance post-offer, necessary for accessing Protected B information as per Government of Canada standards; Canada Life will cover associated processing costs.

Compensation Details

The annual base salary for this role ranges from $41,200 to $58,600. This figure represents base pay and excludes variable components like bonuses or commissions. Further details about total compensation will be shared during recruitment.

Additional Information

Applications are to be reviewed continuously for a minimum of five business days post posting. Canada Life is committed to diversity, equal employment access, and offers accommodations during recruitment upon request. Thank you to all applicants; only candidates selected for interviews will be contacted.

Employee Benefits and Culture

• Opportunities for career growth, access to top-tier learning resources, and up to $2,000 yearly education tuition reimbursement.
• Health benefits including flexible coverage for dental and mental health supports, with a $5,000 mental health fund.
• Generous time-off policies including vacation, personal days, and community volunteer day.
• Financial security options such as pension matching, share ownership, and other investment opportunities.
• Recognition programs celebrating milestones, discounts, and additional rewards.
• A community-focused work environment fostering connection through employee resource groups, mentoring, clubs, and social events.