Director, Solution Consulting, Asia

Position Overview

Join Genesys to pioneer AI-driven customer experiences that transform enterprise engagements across Asia. As the Director of Solution Consulting, you will lead a team focused on delivering innovative AI-powered solutions that enhance customer and employee experiences, leveraging cutting-edge technology in a fast-growing market.

Responsibilities

• Lead and inspire a team of Solution Consultants to excel through coaching, fostering a culture emphasizing continuous learning and customer-centricity.
• Collaborate with Sales and regional leadership to establish and execute go-to-market plans aligned with growth goals.
• Provide expert technical guidance throughout the sales lifecycle to drive value-focused consultative engagements and solution designs tailored to client business challenges.
• Develop data-driven, customized solutions ensuring alignment with client priorities.
• Build and nurture strategic relationships with key customers, partners, and industry stakeholders, representing Genesys at events and forums.
• Drive process enhancements and adoption of best practices to optimize team productivity and align with global standards.
• Champion innovation by interfacing with Product Management and Engineering to deliver insights on market trends and customer requirements for product development.
• Track and report team performance metrics and the impact of Solution Consulting to executive leadership.
• Maintain a strong grasp of emerging market trends and technologies to keep the team’s expertise competitive.

Qualifications

• Bachelor’s degree in a relevant technical discipline; advanced degrees are preferable.
• Over 10 years of experience in Solutions Consulting, Technical Sales, or comparable leadership roles.
• Demonstrated success in building and managing high-performing teams.
• Extensive knowledge of AI, Contact Center as a Service (CCaaS), Customer and Employee Experience, and digital transformation domains.
• Excellent communication skills capable of translating complex technical concepts for diverse audiences using compelling data-driven narratives.
• Strong strategic thinking and innovative problem-solving abilities.
• Highly adept at cross-functional collaboration across Sales, Customer Success, Product, and Engineering teams.
• Results-focused with an emphasis on measurable outcomes and continuous performance improvement.
• Proficiency with enterprise software and relevant technical tools.

Additional Information

• Applications from recruitment agencies will not be accepted at this time.
• Applicants must be legally authorized to work in Singapore.

Working at Genesys

• Engage with AI technologies at scale, supporting products used by over 8,000 organizations globally and benefiting from a robust pipeline of new feature releases.
• Experience a flexible-first culture within a global team to support peak performance and work-life balance.
• Access extensive growth opportunities through mentorship, leadership development, and educational programs focused on AI competencies.
• Enjoy employee benefits including paid volunteer time, special Fridays off in August, wellness resources, and regionally tailored family support programs.
• Be part of an award-winning, certified Great Place to Work® in multiple countries with high employee pride.

Application Process

• All applications are reviewed by our Talent Acquisition team followed by potential Zoom interviews coordinated by Talent Acquisition Partners.
• Successful candidates will meet with hiring managers and team members; the process is streamlined to respect applicants’ time and usually involves up to five interviews.
• Final recruitment steps and communications are conducted promptly after interviews conclude.

Accommodations and Equal Opportunity

• Reasonable accommodations are available during the application process upon request with dedicated support ensuring timely responses.
• Genesys is committed to diversity, equity, and inclusion, providing equal opportunity irrespective of protected characteristics.
• Recruiters do not request sensitive personal or financial information during the hiring process.