Software Development Engineer – UI

About the Role

Join Genesys as a Software Development Engineer focused on UI development within the Work Automation team, based in Galway. This role involves building AI-enabled experiences that empower organizations to manage and automate work within customer interaction platforms. You will develop user interfaces primarily using Angular framework, collaborating closely with UX designers, product managers, and engineering colleagues to deliver intuitive, accessible, and scalable solutions.

Key Responsibilities

• Design, develop, and maintain robust applications and reusable UI components using Angular.
• Take end-to-end ownership of features from design through deployment, testing, and support in production.
• Write clean, maintainable, and well-tested code with emphasis on quality assurance.
• Diagnose and resolve technical challenges independently, collaborating when necessary.
• Engage actively in code reviews and technical discussions, providing and receiving feedback constructively.
• Work closely with cross-functional teams to translate customer needs into effective software solutions.
• Integrate front-end applications with RESTful APIs and other services within the Genesys platform.
• Consider performance, security, accessibility, and usability during daily development activities.
• Utilize operational telemetry data to analyze feature behavior and assist in troubleshooting production issues.
• Contribute to continuous improvements in engineering practices and user experience quality.

Candidate Profile

• At least 2 years of professional experience in software development focusing significantly on web or UI applications.
• Proficiency in JavaScript and TypeScript.
• Hands-on experience working with Angular or similar component-based frameworks such as React or Vue.
• Strong understanding of HTML, CSS, and responsive web design principles.
• Experience developing and consuming REST APIs.
• Familiarity with unit testing and automated testing practices standard in software development.
• Solid grasp of software engineering principles and the software development lifecycle.
• Experience using version control systems and modern CI/CD pipelines.
• Good problem-solving skills and ability to work independently on well-defined product areas.
• Effective communication and collaboration skills to engage well across engineering and product teams.
• A user-centric mindset focused on building intuitive and enjoyable software experiences.

Additional Desired Skills

• Experience supporting large-scale SaaS or enterprise-grade web applications.
• Familiarity with AWS or other cloud infrastructure platforms.
• Knowledge of frontend state management and asynchronous programming patterns.
• Understanding of web accessibility standards and practices.
• Experience with observability, telemetry, or frontend performance monitoring tools.
• Involvement with design systems or reusable component library development.
• Awareness of microservices and distributed cloud architectures.
• Interest or experience with AI-integrated development and product features.

Company and Benefits

Genesys empowers global organizations to enhance customer and employee experience through advanced AI-powered orchestration technology. Our Galway R&D center is a key engineering hub with a diverse and skilled technology workforce.

Employees enjoy flexible working arrangements including hybrid and onsite options in a modern office, continuous learning and career growth opportunities, competitive pension schemes, annual bonuses, comprehensive health coverage including private insurance and dental plans, financial protection benefits, and family-friendly policies including generous maternity and paternity leave.

Recruitment Process and Accommodation

The hiring process is designed to respect candidate time, typically involving up to five interviews via Zoom and onsite as needed. All candidates receive personal consideration during application review. Reasonable accommodations are available for candidates with disabilities upon request, with timely follow-up to provide assistance.

Diversity and Equal Opportunity

Genesys is committed to workforce diversity and ensures equal opportunity regardless of race, color, age, gender identity, disability, veteran status, or other protected categories. Privacy and data protection are maintained throughout recruitment with no requests for sensitive financial or personal information during application.