Business Development Representative

About the Role

Join Genesys, a leader in AI-driven customer experience orchestration, to help organizations worldwide transform service through innovative technology. As a Business Development Representative based in Sydney, you'll be instrumental in generating new business opportunities and driving sales growth within the ANZ region by engaging prospects and nurturing leads.

Key Responsibilities

• Coordinate with Account Executives to strategize targeted outreach plans using outbound methods to access multiple levels within prospect organizations, effectively communicating value and assessing needs.
• Convert Marketing Qualified Leads into sales opportunities by educating potential clients rather than direct selling.
• Maintain relationships with prospects until they're prepared to proceed in the sales process, offering product information and value insights.
• Arrange product demos and introductory meetings between potential buyers and Account Executives.
• Represent Genesys as a global software and services provider focused on communications and customer engagement.
• Meet aggressive quarterly sales goals and ensure timely lead follow-up.
• Expand and update the prospect database consistently.
• Keep Salesforce CRM up to date to reflect current lead statuses.
• Respond to inbound chats and calls; follow up on leads originating from various sources, always seeking referrals.
• Create opportunities in the CRM using MEDDPICC criteria and categorize them for appropriate sales teams.
• Manage lead nurturing protocols for Ideal Customer Profile accounts not yet ready to purchase.
• Leverage internal and external databases, including LinkedIn, to identify additional key contacts within target companies.
• Work collaboratively with sales teams to ensure smooth transition and follow-up of leads.

Qualifications & Skills

• Minimum two years of experience in outbound prospecting or inside sales, preferably in technology or SaaS environments.
• Proficient with Salesforce.com or similar CRM software.
• Strong communication, interpersonal, organizational, and telephone skills.
• Excellent time management and prioritization skills, able to meet deadlines independently.
• Capability to analyze business opportunities and effectively interpret situational dynamics.
• Data-driven decision-making skills to influence and persuade stakeholders.
• Develop strategic, impactful approaches with meticulous attention to detail.
• Experienced in front-line sales development with a good technical aptitude and genuine interest in technology.
• Adept at quickly learning product solutions and acquiring industry knowledge.
• Resourceful with adaptability to fast-changing environments.

Additional Information

Genesys requires all candidates to have legal work authorization in Australia. Agencies will not be considered for this position. The company promotes a supportive culture embracing AI innovation and offers flexible working arrangements, comprehensive learning opportunities, and benefits such as paid volunteer time and wellbeing programs. The recruitment process respects candidate time, involving no more than five interviews and providing clear communication throughout.

Equal Employment Opportunity

Genesys is committed to an inclusive workplace and evaluates applicants without discrimination on any protected characteristic. Reasonable accommodations for applicants with disabilities are available upon request through a dedicated contact.