Director, Quality Engineering

About the Role

The Global Operations (GOps) Group integrates information systems, facilities, supply chain, logistics, and high-volume manufacturing to power Lam Research's worldwide business functions. This team champions efficient industry-leading solutions that support resilient and profitable growth.

As the Director of Quality Engineering within GOps Quality, reporting directly to the Managing Director, Quality, you will play a pivotal role in establishing Lam as the top performer in customer trust. This will involve collaborating closely with account teams to ensure customer feedback shapes quality initiatives and influencing stakeholders across the company to achieve measurable results. Key success indicators include improving customer satisfaction relating to quality metrics (such as CXL3), meeting GOps Quality level 1 KPI targets, and executing customer-aligned quality projects like ramp support, reducing missing parts, and enhancing failure analysis timelines.

Responsibilities

• Forge strong partnerships with customer account teams to represent and elevate the voice of the customer in product quality matters.
• Lead resolution efforts of critical quality issues raised by customers, coordinating across Lam teams, executives, and product groups.
• Serve as the GOps Quality representative in Regional Quarterly Operations Reviews and align regional performance metrics with global quality objectives.
• Prepare GOps executives for customer executive reviews or meetings to ensure consistent quality messaging.
• Clarify and communicate GOps Quality priorities and initiatives effectively to account teams and customers.
• Engage directly with customers for quality matters when required.
• Identify customer quality challenges, prioritize them, determine root causes, and implement solutions within targeted cycle times.
• Communicate trends and quality concerns at key customer accounts to the GOps quality team.
• Exemplify Lam Core Values and leverage the Lam Management System to resolve conflicts and drive results.

Required Qualifications

• Bachelor's degree in Engineering, preferably Mechanical, Electrical, or Industrial.
• Minimum 15 years of relevant experience in a comparable quality leadership role.
• Experience collaborating with customers in the semiconductor sector is essential.
• Proven track record applying advanced quality methodologies to enhance quality and minimize variation.
• Strong communication and influencing capabilities with quality stakeholders up to senior leadership levels.
• Ability to work effectively within cross-functional teams.
• A curious and passionate approach towards quality improvement, proactive engagement, and driving innovative change.
• Skillful in preparing and delivering impactful presentations to executives on quality issues or escalations.

Additional Information

Lam Research is an equal opportunity employer committed to fostering an inclusive environment. The company strictly prohibits discrimination based on race, religion, color, national origin, disability, gender, age, sexual orientation, veteran status, or other legally protected categories. Lam supports flexible work models tailored to role requirements, including hybrid options such as On-site Flex (3+ days onsite) and Virtual Flex (1-2 days onsite).