Director – Customer Success

About Yabx

Yabx is a global FinTech initiative by Mahindra Comviva focused on enhancing financial inclusion for over 2 billion under-banked individuals in Africa, Asia, and Latin America. Utilizing advanced technology and analytics, Yabx aims to reduce the costs of delivering financial services by collaborating with telecom operators, banks, microfinance institutions, credit bureaus, mobile financial providers, and handset manufacturers. Operating from The Hague, New Delhi, and Nairobi, the company is driven by a team of seasoned industry professionals and entrepreneurs dedicated to developing innovative financial products.

Role Overview

The Director – Customer Success will spearhead business expansion efforts across Nigeria and Ghana. The role emphasizes acquiring new clients, fostering strategic partnerships, and meeting revenue goals. It demands leveraging a robust network within the banking and fintech sectors and effectively converting leads into enduring customer relationships.

Key Responsibilities

• Acquire new clients within banking, fintech, digital platforms, and related financial sectors.
• Achieve business growth targets for the Nigerian and Ghanaian markets.
• Build and maintain relationships with key decision-makers and influencers.
• Position Yabx as a trusted partner for growth and innovation in financial services.
• Stay informed on market trends, competitor actions, and new opportunities.
• Generate and qualify sales opportunities through outreach, networking, and industry events.
• Lead commercial negotiations and finalize contracts.
• Manage the entire business development process from prospecting to deal closure.
• Report regularly on sales pipeline status, forecasts, and anticipated closings.

Collaboration

• Coordinate with Product, Risk, Delivery, Legal, and Leadership teams to support sale conversions and onboarding.
• Ensure seamless handover from sales to implementation teams.
• Serve as the customer advocate within the organization.

Qualifications & Experience

• Over 12 years in enterprise sales, business development, or commercial leadership.
• Proven success selling to banks, fintechs, and financial institutions.
• Established senior-level contacts within financial institutions in Nigeria and Ghana.
• Strong track record of securing and closing complex enterprise agreements.

Preferred Experience

• Background in digital lending, embedded finance, payments, fintech, or banking technology.
• Experience in rapidly growing fintech or technology companies.

Performance Metrics

• Achievement of revenue goals.
• Number of new customers acquired.
• Frequency and quality of executive-level engagements.

Success Indicators

Effective performance will be demonstrated through consistently generating qualified leads, acquiring new customers, building a healthy sales pipeline, meeting revenue objectives, and enhancing Yabx's footprint in Nigeria and Ghana.