- Experience
- 15+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Based in Frankfurt, Germany, the Director of Customer Delivery will lead Cisco’s Customer Experience Engineering team within the German region. This role focuses on driving growth, optimizing client outcomes, and spearheading service delivery initiatives while embracing AI-driven enhancements to boost operational speed and efficiency. The position collaborates closely with CX and Sales leadership, as well as counterparts across the EMEA region, to foster trust, innovation, and accountability within the team.
Key Responsibilities
- Head the Customer Experience Engineering organization for Germany, ensuring accelerated growth and improved business results for key customers in both private and public sectors.
- Lead critical customer projects aligned with CX and Sales leadership to enhance service delivery and adoption capabilities.
- Implement an AI-first approach to team operations to drive efficiency, innovation, and value creation.
- Collaborate with corresponding leaders in other EMEA theaters to ensure cohesive delivery and strategy alignment.
- Promote a high-performance culture characterized by trust, transparency, and continuous improvement.
Qualifications & Experience
- Minimum 15 years in software, services, and technology industries with substantial general management experience.
- At least 5 years leading senior leadership teams and managing financial responsibilities for large-scale product and services P&Ls.
- Demonstrated success in deploying AI and automation to enhance operational speed and efficiency within technology contexts.
- Strong technical expertise across Cisco’s offerings, including networking, security, software, and observability.
- Proven capability to establish and nurture executive customer relationships based on trust and dedication to client success.
Preferred Skills & Attributes
- Strategic and analytical thinker with strong influencing and leadership abilities, complemented by a positive and proactive mindset.
- Experience leading matrixed teams of up to 200 people with entrepreneurial drive to generate customer impact and business growth.
- Business acumen connecting technical and managerial decisions to tangible business outcomes.
- Established senior-level relationships within the IT industry, particularly with key IT leaders.
- Talent development expertise and proficiency in building cross-functional senior partnerships.
Why Join Cisco?
Cisco is pioneering advancements in data and infrastructure connectivity and protection in the AI era and beyond. With over 40 years of innovative solutions powering technology-human collaboration across digital and physical realms, Cisco offers unmatched security, visibility, and insights across digital footprints globally. Our collaborative culture encourages innovation and growth, offering limitless opportunities to make a significant global impact.
Additional Information
- Location: Germany (Frankfurt)
- Travel Requirement: Approximately 30%