- Experience
- 15+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Cisco Customer Experience
Cisco’s Customer Experience (CX) team is leading a transformative journey to deliver tailored, proactive, and predictive experiences, ensuring customers maximize value from their technology investments. Operating within the German and wider EMEA regions, the team emphasizes innovation, simplicity, and customer-centric approaches to set industry-leading standards and nurture deep, trusted relationships.
Role Impact and Responsibilities
As the leader of the Customer Experience Engineering division for Germany, you will drive growth and enhance outcomes for clients across private and public sectors. This role demands alignment with CX and Sales leadership to develop robust service delivery and adoption capabilities. You'll spearhead an AI-first strategy to accelerate efficiencies, speed, and value realization from technology platforms. Collaboration with regional counterparts across EMEA will be crucial. Establishing transparency, accountability, trust, and continuous innovation within your organization is essential.
Minimum Qualifications
- Proven AI-focused executive with experience leading fast-paced, large-scale IT infrastructure environments at national or regional levels.
- Over 15 years in software, services, and technology sectors with at least 5 years leading leadership teams and managing service/product financial P&L at scale.
- Experience deploying AI and automation for enhanced operational efficiency.
- Technical expertise spanning Cisco’s networking, security, software, and observability solutions.
- Track record of building strong executive customer relationships based on trust and a passion for client success.
Preferred Qualifications
- Strategic problem solver combining analytical insights, influence, and leadership with a positive and proactive mindset.
- Demonstrated ability to cultivate executive-level customer trust and mission alignment.
- Experience leading large, matrixed teams (up to 200 members) with entrepreneurial spirit to drive growth and impact.
- Strong business acumen linking technical and management decisions to business outcomes.
- Established senior IT industry relationships.
- Skilled at talent development and forging senior cross-functional relationships.
Additional Information
- Location: Germany, Berlin
- Travel requirements: Approximately 30%
About Cisco
Cisco is at the forefront of connecting and protecting enterprises in the AI era and beyond, delivering solutions that seamlessly integrate humans and technology across digital and physical worlds. With over 40 years of fearless innovation, Cisco provides unparalleled security, visibility, and insights across digital footprints worldwide. The company values teamwork, empathy, and global collaboration to execute impactful, large-scale solutions.