Deputy Manager Operations

About Abbey Court Hotel & Leisure Club Nenagh

Abbey Court Hotel & Leisure Club Nenagh is an independent, Irish-owned hospitality venue located in the historic town of Nenagh, County Tipperary. Blending classic charm with contemporary facilities, the hotel provides guests with a warm and comfortable environment. It is conveniently situated around 90 minutes from Dublin, welcoming both leisure and business visitors. The property emphasizes community values, high-quality service, and enhancing guest experiences.

Role Overview

The Deputy Manager Operations role is a full-time, on-site position entrusted with supporting the operations manager in managing daily functions of the hotel and leisure club. This includes ensuring uniform service standards throughout front desk, food and beverage, and leisure amenities. Responsibilities include supervising various teams, organizing staff schedules, monitoring hotel occupancy and revenue streams, and handling guest concerns efficiently and professionally.

The Deputy Manager also assists in developing and following operational protocols, upholding health and safety requirements, and promoting ongoing improvement in guest satisfaction. Collaboration with department leaders on training initiatives, cost control, and quality management is key. Additionally, the role represents management on shift.

Key Qualifications and Skills

• Proven background in managing hotel or hospitality operations, including team supervision and daily coordination.
• Strong leadership and mentoring abilities to inspire and unify diverse staff members.
• Outstanding customer service skills with expertise in guest relations, conflict resolution, and professional communication.
• Effective organizational skills capable of juggling multiple tasks, tracking performance, and ensuring operational plans are carried out.
• Knowledgeable about health and safety policies, quality standards, and best practices in hotel or leisure environments.
• Experience using hotel management systems, basic office software, and reporting tools to facilitate decision-making processes.
• Relevant equivalent experience will also be considered.
• Willingness and adaptability to work varied shifts, including evenings, weekends, and holidays to meet operational demands.