Debt Collection Specialist

Position Overview

Flatpay is seeking its first dedicated Debt Collection Specialist for the German market. This role involves managing all activities within the initial 60 days of our debt collection process. Responsibilities include ensuring departing customers return hardware, settling outstanding payments, and executing effective escalations when necessary. The position is crucial within a newly established team, offering the opportunity to not only implement but also shape our debt collection approach in Germany.

Key Responsibilities

• Manage the entire collection lifecycle (days 1 to 60) for German merchants, encompassing sole proprietors and corporations.
• Retrieve payment terminals from customers exiting the service and rigorously track returns until complete.
• Report billing errors to integrate feedback into our automation-focused finance operations.
• Conduct proactive outbound calls, negotiate installment plans, and diligently follow up.
• Initiate judicial dunning procedures (payment order/enforcement order) timely and hand over unresolved cases to external collection agencies.
• Maintain precise case documentation and provide templates to enhance upstream processes such as onboarding, contracts, and cancellations.

Success Metrics in First 6 Months

• Develop a practical and documented process covering day 1 to 60 stages.
• Deliver regular reporting (daily, weekly, monthly) aligned with targets.
• Establish baseline KPIs for hardware return rates and collected payments.
• Create a clear playbook delineating negotiation points, legal procedure initiation, and external referrals.

Candidate Profile

Essential Qualifications

• Hands-on experience in German debt collection, handling both sole proprietors and corporations.
• Familiarity with small-volume, high-frequency B2B collections managing a large portfolio of smaller accounts efficiently.
• Proven experience initiating judiciary dunning processes and coordinating with external collection agencies.
• Confident telephone demeanor with negotiation skills and the ability to maintain composure with challenging clients.
• Highly organized and self-driven, capable of structuring a new role proactively.
• Fluent in German and authorized to work in Germany.
• Commitment to working five days a week at the Berlin office.

Preferred Attributes

• Background in payments, fintech, or merchant services sectors.
• Experience developing or improving debt collection procedures from the ground up.

Employee Benefits

• Competitive guaranteed salary plus uncapped commission rewarding performance.
• Cash allowance for personal vehicle use.
• Clear advancement opportunities, including leadership roles.
• Access to Urban Sports Club for after-work fitness.
• Four lunch vouchers weekly providing quality meals.
• Company pension scheme contributions for future security.
• Up to 28 vacation days depending on tenure.
• Reward trips for top performers to celebrate achievements.
• Regular team-building events, offsites, and celebrations.

About Flatpay

Flatpay helps merchants process card payments simply and transparently with modern card readers, innovative technology, and excellent support. Although relatively new in Germany, the company is experiencing rapid growth and seeks motivated individuals ready to take responsibility and help build the future of payment processing. Established in 2022 in Copenhagen, Flatpay provides straightforward pricing without hidden fees and operates across several European countries, positioning itself as a trusted business partner continuously innovating to meet client needs.