Customer Transformation - Technical Delivery Lead

About the Role

PwC New Zealand is recruiting a seasoned Technical Delivery Lead to join the Customer Transformation team based in Wellington. The position seeks a professional with deep Salesforce expertise combined with comprehensive experience in enterprise technology, including integration, cloud solutions, and digital platforms. This role requires balancing hands-on technical aptitude with delivery leadership, collaborating with architects, developers, and engineers while engaging effectively with business stakeholders to execute complex transformation projects. An ability to comprehend front-office business processes and navigate technical dialogues is essential to ensure scalable, practical solutions aligned with client goals.

Key Responsibilities

• Steer the full lifecycle delivery of Salesforce and enterprise technology change initiatives, guaranteeing successful client outcomes.
• Develop and implement scalable integration solutions interfacing Salesforce with various enterprise systems using modern API methods and integration patterns.
• Provide accurate project delivery estimates and oversee technical aspects spanning Salesforce, integration, and other enterprise technologies.
• Champion an engineering-focused culture by bridging business needs with robust engineering practices.
• Lead and support multidisciplinary delivery teams across multiple client projects, eliminating obstacles and maintaining execution quality.
• Apply Salesforce best practices, mindful of the wider enterprise architecture and technical ecosystem.
• Build long-term trusted partnerships with clients by offering strategic technical guidance throughout project lifecycles.
• Identify and pursue expansion opportunities within current engagements and support new business development efforts.
• Ensure all project delivery complies with PwC’s methodologies, governance standards, and risk management protocols.
• Incorporate AI and emerging technological innovations to boost delivery efficiency, quality, and uniformity.
• Mentor and nurture consultants and technical personnel, fostering a collaborative environment focused on continuous learning and technical excellence.
• Stay abreast of Salesforce advancements, integration technologies, and evolving digital transformation trends to spur innovation for clients.

Required Skills and Experience

• Demonstrated success in leading intricate Salesforce and enterprise technology projects.
• Strong mastery of Salesforce platforms such as Sales Cloud, Service Cloud, and Experience Cloud; Salesforce certifications are highly valued.
• Expertise in designing and executing enterprise-grade integration using APIs, middleware platforms, and contemporary integration frameworks.
• Comprehensive knowledge of enterprise architecture principles, cloud technology, and customer-centric digital platforms.
• Robust technical proficiency enabling effective collaboration with architects, developers, and engineers while translating technical details for business audiences.
• Proven leadership of diverse teams within Agile and hybrid delivery contexts.
• Exceptional stakeholder communication skills facilitating trusted client relationships.
• Business insight with experience influencing proposals, project estimations, and supporting commercial development efforts.
• Ability to harness AI, automation, and emerging technology to improve delivery efficiency, customer engagement, and solution acceleration.
• Collaborative leadership approach with a dedication to mentoring and building high-performing teams.

Benefits and Highlights of Working at PwC NZ

• Reward programs including discretionary bonuses, referral incentives, and retail discounts.
• Opportunities for career growth through a global network, leadership development, AI tools, and formal learning pathways.
• Comprehensive wellbeing support such as an annual $250 wellbeing allowance, life and income insurance, access to mental health resources, paid sick leave, and group-rate health insurance (eligibility applies).
• Industry reputation as a forward-thinking firm that accelerates careers while solving significant challenges for clients and communities.
• Flexible work arrangements supported by a coaching culture.
• Additional paid time off including recognition days during annual shutdown and options to purchase extra leave.
• Inclusive family and community benefits such as paid parental leave with flexible options, financial planning assistance, and paid volunteering leave.