Customer Support Specialist

About GeoWise Technologies

GeoWise Technologies focuses on providing field service companies with a comprehensive platform for scheduling and managing teams with location-based and route optimization features.

Job Overview

We are seeking a Customer Support Specialist based in Riyadh who will assist clients in activating their accounts and effectively using our integrated booking and dispatch system.

Responsibilities

• Guide new customers from initial sign-up through to their first successful booking.
• Support clients in setting up their services, teams, coverage zones, and booking channels.
• Conduct product demonstrations and provide training on how to use the platform.
• Monitor account activations and motivate clients to utilize the platform daily.
• Respond to customer inquiries and collect feedback to enhance user experience.

Requirements

• Native or fluent Arabic speaker with a good command of English.
• Excellent communication and customer service skills, demonstrating initiative and diligent follow-up.
• Quick learner with the ability to understand and clearly explain technical tools.
• Prior experience in customer support, customer success, or working with SaaS platforms is an advantage.