Customer Support Representative
Suva, Central Division, Fiji · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
Role Overview
Join a high-achieving team in a permanent position offering flexible working arrangements. This role focuses on delivering excellent customer service to foster long-term strategic relationships.
Key Responsibilities
- Assist the Software Licensing team by managing customer inquiries and performing administrative sales tasks, including software renewals, generating new licensing quotes, and processing purchase orders.
- Handle inbound communications and support quoting, order management, and issue resolution via shared inboxes and ticketing systems.
- Coordinate with internal Account Managers and external vendors to ensure seamless service delivery.
- Enhance sales efforts by identifying upselling prospects and utilizing vendor promotions.
- Maintain precise data records and compile transactional reports related to customers.
- Establish trust-based connections with clients, vendors, and team members.
Candidate Profile
- Prior experience in a high-volume, fast-paced customer service, sales support, or licensing position within the IT sector.
- Excellent communication skills paired with a proactive and service-focused attitude.
- Negotiation abilities to secure optimal vendor pricing and resolve challenges efficiently.
- Strong attention to detail and aptitude for operating multiple systems concurrently.
- Collaborative mindset suitable for dynamic team environments.
- Familiarity with IT licensing programs and partner tools is a plus.
- Experience with Salesforce or similar CRM platforms, along with Dynamics 365, is highly advantageous.
About the Employer
Data#3, a company listed on the ASX200, reported $3.4 billion in gross sales for fiscal year 2026. With its headquarters in Brisbane, it employs about 1,400 staff over 12 sites in Australia and Fiji. Recognized as HRD's Employer of Choice for 11 consecutive years and ranked among Australia's Best Workplaces in Technology by Great Place To Work® in 2026, Data#3 fosters an inclusive culture celebrating diversity, equity, and inclusion.
Additional Information
- The recruitment process involves reference checks, police clearance, and verification of work rights in Australia.