Customer Support Executive - Voice Process

Position Overview

Cogent E Services Pvt Ltd is seeking motivated individuals for the role of Voice Process Executive to join the ATHER Voice Process team. This role requires the employee to work on-site and engage confidently with customers across multiple languages.

Job Responsibilities

• Manage inbound customer calls with professionalism to deliver appropriate support and solutions.
• Comprehend customer queries thoroughly and respond with accurate and timely information.
• Maintain courteous and customer-centric communication throughout all interactions.
• Adhere strictly to established process protocols and quality benchmarks.
• Keep detailed and accurate records of customer interactions as necessary.
• Escalate issues that cannot be resolved promptly to the relevant teams.
• Achieve set performance and productivity goals consistently.

Candidate Requirements

• Applicants may be graduates or undergraduates; both freshers and experienced individuals are welcome to apply.
• Excellent command of spoken English plus proficiency in any two regional languages is mandatory.
• Strong communication skills coupled with a positive and customer-friendly demeanor.
• Good interpersonal skills facilitating effective customer engagement.
• Ability to work effectively in a target-driven environment.
• Basic familiarity with computer operations is required.

Compensation and Hiring Details

The monthly CTC offered is ₹23,000, with a net take-home salary of ₹22,500. The hiring strategy aims for an equal split between freshers and experienced candidates, with 50% representation each.