Customer Support Executive
Hyderabad, Telangana, India · Full Time
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- Experience
- Any
- Salary
- INR 16,000 – INR 20,000 / month
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Eligibility
- Candidates capable of working onsite in Hyderabad with suitable communication skills and willingness to engage in a customer-facing role.
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
We are looking for a dedicated Customer Support Executive to join our multinational BPO company based in Hyderabad. The ideal candidate will be responsible for handling diverse customer queries across multiple communication channels and ensuring high-quality customer service and retention.
Key Responsibilities
- Respond promptly to incoming calls, chats, and emails, aiming to resolve issues on the first interaction.
- Manage complaints by logging tickets in the CRM system, coordinating with internal teams, and ensuring resolution within agreed turnaround times.
- Engage with dissatisfied customers to provide appropriate solutions and maintain customer trust and satisfaction.
- Keep updated with detailed knowledge of products, company policies, offers, and procedures.
- Accurately document all customer interactions using CRM and Excel tools.
- Address complex issues and escalate critical cases to the Team Lead or Manager when necessary.
- Collect and communicate customer feedback and suggestions for service improvement to management.
Eligibility and Requirements
This role is open to candidates prepared to work onsite in Hyderabad and possess effective communication skills necessary for customer interaction. Familiarity with CRM software and ability to manage multiple communication platforms is expected.
Compensation
The salary range for this position is from 16,000 to 20,000 INR per month.
Industry
BPO & Outsourcing