Customer Support Executive
Allipse Ecom India Private Limited
Delhi-NCR, India · Full Time
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- Experience
- Any
- Salary
- INR 15,000 – INR 20,000 / month
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Eligibility
- Open to freshers; experience in telecalling, BPO, or retail customer service is advantageous but not mandatory.
- Resume
- Required to apply
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Job description
Job Overview
This position involves engaging with customers primarily to confirm cash-on-delivery (COD) orders and manage order-related communications efficiently. The candidate will be responsible for handling abandoned cart follow-ups, addressing customer inquiries promptly, and coordinating with logistics to ensure smooth order processing.
Primary Responsibilities
- Initiate calls and WhatsApp messages to customers for COD order confirmations.
- Follow up on abandoned shopping carts and respond to customer questions within the same day.
- Liaise with the packing department to track the status of orders and shipments consistently.
- Keep detailed daily documentation of orders, follow-up activities, and customer interactions.
Candidate Preferences
- Proficient and clear verbal communication in Hindi/Hinglish is essential; English proficiency is advantageous.
- Comfortable performing outbound calls consistently throughout the workday.
- Basic knowledge of smartphone operations, WhatsApp, and computer use is required.
- Must be reliable, self-motivated, and able to work independently with organizational skills.
Eligibility
Open to freshers. Candidates with previous experience in telecalling, BPO, or retail customer service will have an added advantage but it is not mandatory.
Note: Interviews will be conducted via video call (Google Meet); applicants must have access to a device capable of video conferencing.
Industry
E-Commerce