Customer Support Executive

Job Overview

Based in Bangalore, this full-time role requires candidates with 1 to 2.5 years of experience to provide exceptional customer support for Livspace's home design services and products. The position involves managing inbound and outbound customer communications to assist clients throughout their home design projects, adhering to defined service level agreements (SLA) and turnaround times (TAT).

Key Responsibilities

• Respond promptly to customer calls and emails, offering guidance on Livspace's design services and product selection to support comprehensive home design solutions.
• Assist customers during their online shopping experience by providing recommendations on appropriate design products.
• Maintain detailed records of customer interactions, including complaints, comments, and inquiries.
• Coordinate with relevant stakeholders to ensure customer concerns and requests are addressed effectively.
• Escalate unresolved issues to senior teams for further investigation and resolution.
• Make reminder phone calls, send follow-up emails, and arrange appointments with clients as necessary.
• Conduct feedback calls to gather customer insights and ensure satisfaction.
• Undertake additional tasks assigned to support team objectives.

Candidate Qualifications and Skills

• Effective verbal and written communication abilities.
• Strong listening and active problem-solving skills.
• Good interpersonal and analytical capabilities.
• Adaptability to learning new processes and communication channels swiftly.
• Flexible availability to accommodate varying work schedules.
• Familiarity with social media platforms to engage customers.
• E-commerce experience is advantageous but not mandatory.
• Fresh graduates are welcome to apply.
• Ability to multitask and adapt to different role requirements.
• Basic understanding of home interior design and products is a plus.
• Prior experience with CRM systems like Freshdesk will be favorable.

Eligibility Criteria

Applicants must possess at least 1 year of relevant work experience.

Additional Information

The company offers a competitive salary package and immediate joining is expected.