Customer Support Executive
Indiejewel Fashions Private Limited
Jaipur, Rajasthan, India · Full Time
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- Experience
- 1–3 yrs
- Salary
- INR 25,000 – INR 26,000 / month
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About GIVA
GIVA is a prominent direct-to-consumer jewellery brand in India, known for its range of 925 silver, gold, and lab-grown diamond jewellery. Established in 2019 and based in Bengaluru, the brand aims to offer authentic, elegant, and accessible jewellery for modern Indian customers. With a robust omnichannel footprint, GIVA has expanded from an online startup to a nationwide retail presence boasting over 350 stores, 10 million app downloads, and coverage of 98% of Indian pincodes. The company combines craftsmanship, technology, and innovative design to craft contemporary jewellery suited for daily wear and gifting.
Role Overview
We seek dedicated customer support professionals to join our team managing customer interactions via inbound and outbound calls and emails. The role demands excellent communication capabilities, a problem-solving approach, and a strong commitment to delivering outstanding customer service.
Key Responsibilities
- Address customer inquiries and concerns through phone calls and emails.
- Provide assistance related to order tracking, deliveries, returns, refunds, exchanges, cancellations, and product details.
- Resolve customer issues efficiently, adhering to defined service levels and turnaround times.
- Manage customer complaints and escalate issues professionally when necessary.
- Collaborate with internal departments to ensure prompt resolution of customer problems.
- Keep detailed records of all customer interactions and update CRM or ticketing systems accordingly.
- Achieve performance standards concerning customer satisfaction, quality, efficiency, and resolution timelines.
- Adhere to established protocols, policies, and quality benchmarks.
Requirements
- Between 1 and 3 years of experience in customer support, preferably involving both calls and emails.
- Strong spoken and written communication proficiency.
- Excellent skills in customer handling, problem solving, and interpersonal relations.
- Basic computer literacy and experience with CRM or ticket management systems.
- Capability to multitask and thrive in a dynamic, fast-moving environment.
- A service-focused mindset with an emphasis on quality and timely solutions.