Customer Support Executive

Position Overview

The role of Customer Support Executive involves managing daily interactions with customers and vendors to ensure excellent satisfaction levels, seamless operations, and prompt problem resolution.

Key Responsibilities

• Act as the main contact point for all customer inquiries and concerns.
• Collaborate with vendors to monitor orders, services, and delivery status.
• Handle conflicts or delays between customers and vendors with diplomacy.
• Provide clients with accurate information using appropriate tools.
• Maintain professionalism, empathy, and politeness in all communications.
• Conduct follow-ups to guarantee complete resolution of client issues.
• Record details of customer interactions and complaints meticulously.
• Update vendor records and log their performance daily.

Candidate Profile and Requirements

• 0 to 1 year of experience in a role involving customer interaction.
• Experience managing vendor or B2B client relationships is highly advantageous.
• Must be a resident or originally from Indore, Madhya Pradesh.
• Proficient communication skills in English and Hindi, both spoken and written.
• Strong problem-solving abilities to remain composed and resolve issues effectively under pressure.
• Familiarity with MS Office tools like Excel and Word as well as basic CRM software.