Job description

Role Overview

The client is looking for a proactive Customer Support Coordinator who is customer-oriented and will act as the initial contact for customer questions, helping maintain a consistently high level of service.

Key Responsibilities

Act as the main point of contact for incoming customer queries across phone, email, and chat.
Share clear and accurate details about products, services, and company policies.
Investigate customer concerns and resolve them efficiently and professionally.
Route complicated cases to the relevant team or department when needed.
Work closely with internal teams such as sales, logistics, and technical support to speed up issue resolution.
Keep current with product changes, service updates, promotions, and system enhancements.
Log customer interactions and maintain accurate records in the CRM platform.
Track open support tickets and follow through until each issue is closed.
Spot recurring customer feedback trends and share them with management.
Help improve support documentation, FAQs, and self-service materials for customers.

Qualifications

A high school diploma or an equivalent qualification is required; an associate or bachelor’s degree is an advantage.
Applicants should have 0 to 3 years of experience in customer support, service coordination, or a comparable role.
Strong verbal and written communication skills, along with good people skills, are essential.
Prior use of Microsoft Office and CRM tools such as Salesforce, Zendesk, or HubSpot is preferred.
Excellent planning skills and a strong eye for detail are needed.
The ability to juggle several tasks in a busy, fast-moving environment is important.
A positive mindset and a problem-solving approach with a strong focus on customer satisfaction are expected.

Preferred Skills

Ability to communicate in more than one language.
Exposure to helpdesk or ticket management tools.