Customer Support Assistant (24-Month Contract)

Job Overview

This position offers a 24-month contractual role in the semiconductor and wafer fabrication sector based in the eastern region of Singapore. The work schedule is from Tuesday to Saturday, 5 AM to 2 PM, including Singapore public holidays that do not coincide with U.S. holidays.

Key Responsibilities

• Process incoming orders and amendments within defined service level agreements using the SAP Order Management System.
• Engage in project activities and collaboratively lead or participate in efforts aimed at standardizing procedures, enhancing continuous process improvements, and automating workflows through tools such as AI and RPA.
• Develop a thorough understanding of order pricing mechanisms to perform initial analyses of pricing issues and aid in coordination with Account Managers, the Pricing Team, and Sales to resolve such challenges.
• Establish and maintain records for customer business partners and configure customer-specific parameters within the SAP system.
• Act promptly to resolve order holds, ensuring shipments align with customer delivery expectations and corporate revenue goals by quarter end.
• Detect discrepancies in customer order data across systems and conduct preliminary investigations before forwarding issues to senior management and IT departments for resolution.
• Leverage reporting tools to verify the accurate execution of Order Management processes.
• Collaborate with Order Management teams handling customers across Asia, Europe, and North America.

Candidate Requirements

• No prior professional experience necessary; candidates holding a Diploma or Degree are encouraged to apply.
• Experience with the Order Management module in SAP S/4HANA Enterprise System and familiarity with Flori Apps platform is advantageous.
• Willingness to engage with artificial intelligence tools and applications.
• Capability to assimilate and precisely follow order entry and modification protocols according to SOPs.
• Competence in composing clear and courteous email correspondence.
• Effective and tactful verbal communication skills.
• Proficiency with Microsoft Outlook, SharePoint, Teams, Excel, and Word.
• Ability to handle multiple responsibilities involving daily operations and projects within strict deadlines.
• Team-oriented mindset with positive adaptability to a dynamic, fast-evolving workplace.

Additional Information

This role is managed by Ramos May Anne de Mesa (Employment Agency License No.: 02C3423, Personnel Registration No.: R1110127).

Commitment to Safety and Data Protection: The recruitment process is designed to be safe and transparent; Manpower Group will never request any payment or sensitive information during hiring. Suspicious communications should be reported.

By applying, candidates consent to the collection and use of their personal data in compliance with Singapore's Personal Data Protection Act 2012 as outlined in ManpowerGroup's privacy policies.