Customer Success Manager
Kratos Defense and Security Solutions
Singapore · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 4 weeks ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
Job Overview
Join Kratos Defense and Security Solutions in Singapore as a Customer Success Management Engineer—a role requiring technical expertise to align our product capabilities with customers' technical needs. We value an entrepreneurial approach combined with disciplined execution, delivering innovative solutions to national and global clients.
Key Responsibilities and Skills
- Safeguarding sensitive and confidential information according to company policies
- Adherence to workplace rules and compliance with operational procedures
- Interpreting diverse technical documents such as Interface Control Documents, safety protocols, operating manuals, and maintenance instructions
- Preparing routine reports and professional written communications
- Applying technical expertise in radio frequency principles and computer networking including TCP/IP, subnetting, and troubleshooting
- Installing, configuring, maintaining, and troubleshooting computer hardware
- Developing proficiency in programming languages and scripting, as well as database management using Microsoft SQL Server and MySQL
- Utilizing Linux and Windows operating systems effectively
- Hands-on experience working with Docker and containerized environments
- Competence in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
- Understanding and operating under ISO 9001 quality management and ISO/IEC 27001 information security standards, as well as knowledge of Singapore’s bizSAFE program and workplace safety requirements is advantageous
- Ability to communicate complex technical information clearly in both written and spoken English
- A willingness to travel and work within multicultural environments
- Maintaining a professional and positive demeanor while working both independently and collaboratively
- Self-driven with initiative to make decisions without constant supervision
Additional Information
This position is onsite in Singapore, involving collaboration across cultures and requiring adherence to company rules and confidentiality policies. Prior experience or certification related to recognized cybersecurity and quality standards is preferred but not mandatory.