Manager - Customer Interaction Suite

About Tata Communications

Tata Communications pioneers connectivity by embedding innovation and intelligence across Cloud, Mobility, Internet of Things, Collaboration, Security, Media services, and Network services to shape a new era in communications.

Role Overview

The Manager for Customer Interaction Suite will focus on recognizing and expanding business prospects within the Customer Data and Engagement domain. This role entails partnering with sales account teams and solutions teams to understand customer demands and drive business growth. It is an operational position directly accountable for delivering outcomes that influence account and business success.

Primary Responsibilities

• Implement segment strategies aimed at surpassing order book and revenue goals.
• Identify opportunities within accounts, comprehend their business challenges, and communicate the value of fitting product solutions.
• Develop customer proposals and presentations to support sales efforts.
• Provide feedback to sales and product teams for enhancing products and broadening market impact.
• Drive opportunity identification through to deal closure.
• Keep detailed records of qualified leads and accurately forecast deal closures.
• Collaborate across sales, solutions, subject matter experts, production, commercial, and marketing teams to meet client expectations.
• Convert customer business information into actionable insights for solution and product development.
• Lead customer engagement efforts across cross-functional teams and own the results.
• Deliver market intelligence and competitor analysis to relevant stakeholders.
• Prepare and communicate detailed solution offerings and associated commercial terms to customers.

Requirements and Qualifications

• Bachelor’s degree or equivalent; MBA or equivalent qualification preferred.
• 6 to 8 years of experience in enterprise sales or account management.
• Proven ability to perform solution-driven sales.
• Aggressiveness in sales activities, persistent follow-ups, and honoring commitments.
• Field sales exposure within technology services.
• Strong skills in communication, presentations, and cross-functional coordination.