Customer Success Manager

About DXC Technology

DXC Technology is a global leader in enterprise technology and innovation, partnering with organizations worldwide, including the public sector, to deliver software, services, and solutions. They specialize in managed infrastructure, application modernization, and industry-specific software, working to modernize and secure some of the most complex technology environments globally.

Role Overview

We are seeking a Customer Success Manager (CSM) to join a major government account in New Zealand. This critical role involves close collaboration with senior stakeholders to provide value-driven solutions, enhance customer experience, and strengthen long-term client relationships.

Key Responsibilities

• Lead the account’s operational cadence by translating client needs into clear deliverables while ensuring outstanding service performance.
• Establish and nurture trusted relationships with stakeholders at both operational and executive levels.
• Create and implement Customer Success Plans that link service performance and customer experience to renewal preparedness and business results.
• Conduct service reviews and governance meetings focusing on value delivery and performance metrics.
• Advocate for improvements in service quality, reliability, and user experience.
• Drive innovation by identifying and integrating new solutions and processes that produce measurable business benefits.
• Encourage adoption of both new and existing services to maximize client benefit.
• Spot and capitalize on growth opportunities within the client account.
• Handle risks, escalations, and client issues from start to resolution.
• Act as the customer’s representative within DXC, ensuring their voice is heard.

Required Qualifications and Experience

• Proven experience in customer success, service delivery leadership, or account management in large ICT client-facing roles.
• Strong skills in stakeholder engagement, including with senior business and technology leaders.
• Background in managed services, outsourcing, government, critical services, or complex delivery frameworks.
• Ability to translate service metrics and operational results into clear business outcomes and evidence of value.
• Commercial acumen relating to revenue protection, renewal readiness, margin improvement, and identifying growth potential.
• Disciplined in governance practices such as quarterly business reviews, service reviews, escalation management, account planning, and follow-up action tracking.
• Capability to coordinate cross-functional teams effectively.
• Experience working with or alongside government or regulated public sector environments is highly advantageous.

Eligibility Requirements

• Applicants must be New Zealand citizens due to specific customer and account regulations.

Work Environment and Culture

DXC Technology values strong interpersonal connections and community, prioritizing collaboration while supporting flexible work arrangements to enhance wellbeing and productivity. The company fosters an inclusive culture where diverse individuals thrive.

Employee Benefits and Culture

• Comprehensive onboarding and continuous learning opportunities via DXC University.
• Referral incentives for recommending friends and family to join DXC.
• Flexible leave options, including the ability to purchase additional leave time.
• Volunteering leave for charitable and emergency services activities.
• Supportive employee assistance programs available for employees and families.
• Additional benefits such as novated leasing, discounted health insurance, paid parental leave, and various other discounts.

Diversity and Inclusion

DXC is an equal opportunity employer welcoming people from all backgrounds, encouraging employees to bring their whole selves to work. The company is committed to reasonable accommodations for qualified individuals with disabilities and fosters a culture of inclusion and belonging.

Recruitment Integrity

DXC warns against recruitment fraud, emphasizing that the company never charges fees or asks for payments from applicants. All official employment offers exclude social media channels, and any fraudulent job offers should be reported.