Customer Success Executive
Ennis, County Clare, Ireland (Hybrid) · Full Time
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- Experience
- Any
- Salary
- EUR 34,000 – EUR 40,000 / year
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- Hybrid
- Resume
- Required to apply
Where you'll work
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Job description
About the Company
Our client is a well-established firm dedicated to delivering employee-centric solutions to various organizations in Ireland. Renowned for providing straightforward and accessible services, they serve a diverse and expanding clientele across multiple sectors.
Role Overview
This position as a Customer Success Executive primarily involves business development and lead generation activities, with around 70% of the role focused on hunting for and developing new business opportunities. The remaining time involves administrative duties and managing ongoing client relationships.
Key Responsibilities
- Generating new business prospects through proactive outbound outreach.
- Building and nurturing relationships with prospective clients.
- Qualifying leads and escalating higher-value opportunities to the senior sales team.
- Maintaining a disciplined prospecting and follow-up routine.
- Reactivating dormant clients and managing existing accounts.
- Engaging with HR, payroll, and senior business decision-makers within target companies.
- Keeping detailed records of sales activities and opportunities.
- Working toward specified sales and lead-generation goals.
- Supporting the commercial team with administrative and customer support tasks.
Career Development
This role provides an excellent platform for growing your commercial and sales skills within a successful company. Comprehensive product training is included, making it suitable for candidates with backgrounds in customer service, retail, or internal sales aiming to advance their professional journey.
Candidate Profile
- Previous experience in customer-facing, sales, retail, or customer service roles.
- Business development experience is advantageous but not mandatory.
- Energetic and commercially focused mindset.
- Comfortable initiating phone conversations and building rapport.
- Self-driven and motivated to create new business opportunities.
- Capable of working independently and managing multiple leads simultaneously.
- Proficient with computers, including spreadsheet use.
- Eager to learn and grow in a commercial capacity.
Compensation & Benefits
- Base salary ranging from €34,000 to €40,000.
- Uncapped on-target earnings (OTE) between €5,000 and €7,000+.
- 5% employer pension contribution.
- 24 days of annual leave.
Work Location & Hours
The position is based in either Ennis or Cork. Candidates in Cork enjoy fully remote work, while those in Ennis will have a hybrid schedule with approximately three days onsite and two days remote per week. Working hours are Monday to Friday, 9:00 AM to 5:00 PM.