Customer Specialist - Dunedin Advice Centre

About the Role

The Customer Specialist position at ASB's Dunedin branch offers a great opportunity for individuals early in their careers to engage with customers and develop a long-term career in financial services. Based in Dunedin, a vibrant city with a strong community and large student population, you will be part of a team dedicated to making a positive impact in the local area.

Responsibilities

• Serve as the initial point of contact for customers, managing a variety of everyday banking requests.
• Establish and maintain genuine customer relationships.
• Assist customers with their daily banking transactions and needs.
• Guide customers through digital and self-service banking options.
• Ask insightful questions to fully understand customer requirements.
• Provide personalized solutions alongside exceptional customer service.
• Collaborate closely with a supportive and passionate team.

Candidate Profile

• Ideal for recent university graduates or those early in their professional journey.
• Strong interpersonal skills with a passion for engaging with people.
• Experience in customer-facing roles such as retail, hospitality, tourism, sports clubs, or community groups is beneficial.
• Comfortable with technology and quick to adopt new systems.
• Excellent communication capabilities.
• A positive mindset, curiosity, and eagerness to learn.
• Able to thrive in a fast-moving team environment.

Training and Development

• Receive thorough training and continuous coaching to support your growth.
• Benefit from structured career advancement pathways within financial services.
• Enjoy exclusive staff banking benefits.
• Work in a welcoming, inclusive, and supportive team atmosphere.
• Work schedule is Monday to Friday with no evenings or weekend shifts.

Company Values

ASB is guided by values emphasizing Care, Courage, and Curiosity, fostering an inclusive workplace culture where employees can be authentic and flourish.