Customer Specialist (CS) – Direct Channels

About the Opportunity

Join ASB Bank as a Customer Specialist within our Direct Channels Contact Centre located in Christchurch at the South Island Regional Centre. This role focuses on delivering exceptional support to customers across New Zealand, enhancing their banking experience by providing solutions and addressing inquiries. You will be an integral part of the team that ensures banking is straightforward and accessible.

Role Responsibilities

As a Customer Specialist, your day-to-day duties include assisting customers with their banking requirements, resolving problems, and creating smooth and easy interactions that positively impact customer satisfaction. You will engage with diverse clients, using empathy and problem-solving skills to ensure each experience is excellent.

Candidate Profile

• Demonstrate a positive and resilient approach while maintaining a customer-centered mindset.
• Exhibit strong communication abilities, enjoying interaction with a wide range of individuals.
• Be inquisitive and confident in finding practical solutions to challenges.
• Take initiative and ownership with a proactive problem-solving attitude.
• Adapt to multiple banking technologies and systems with ease.
• Maintain high accuracy and attention to detail, especially in data entry tasks.
• Be motivated to learn continuously and pursue career growth opportunities within ASB.

Previous experience in banking is advantageous but not mandatory; a constructive attitude and eagerness to provide outstanding customer service are most valued.

Additional Requirements and Conditions

• Applicants must be available for a one-day Assessment Centre on 7 October 2026 at ASB's South Island Regional Centre from 9:00 am to 2:00 pm.
• Selected candidates should be prepared to commence employment on 23 November 2026.
• The role requires participation in a 12-week onsite full-time training and induction program, Monday to Friday.
• This position follows a 40-hour weekly roster with shifts scheduled between 8:00 am and 8:00 pm on weekdays and 8:30 am to 5:00 pm on weekends and public holidays.

Benefits and Career Advancement

• Opportunities for career development, mentorship, and advancement within the Contact Centre.
• Access to health and wellbeing programs including Southern Cross Wellbeing One.
• Employee benefits such as discounted banking and insurance products.
• Parental leave enhancements beyond statutory requirements.
• The chance to contribute meaningfully to the financial well-being of New Zealanders.

Pre-employment Checks

Successful applicants will need to undergo various pre-employment screenings including Police, Credit, Anti-Money Laundering (AML) compliance, and verification of qualifications. Where relevant, background checks may be required both locally and internationally.