Customer Services Representative - Polish Speaker

Position Overview

Join Marriott International at our Cork Customer Experience Center (CEC) as a Customer Services Representative fluent in Polish. Collaborate daily with diverse and skilled colleagues committed to delivering exceptional customer support. This role involves managing inquiries about hotel services and reservations for guests worldwide, ensuring a seamless travel experience, and contributing to Marriott's goal of becoming the preferred global travel company.

About Us

The Cork CEC team represents 58 nationalities and offers numerous opportunities for growth with 36 departments and 95 varied job roles, including customer service, social media, and digital content management. We encourage you to realize your full potential in a vibrant, inclusive environment.

Responsibilities

• Respond promptly to customer inquiries regarding Marriott’s facilities, services, and room options through preferred communication channels.
• Process reservation requests and assist with loyalty program and customer care support.
• Identify guest needs and utilize sales strategies to maximize revenue.
• Ensure adherence to company policies concerning booking procedures, loyalty guidelines, and case management.
• Facilitate problem resolution by liaising effectively with Marriott properties and third parties to ensure guest satisfaction.

Benefits

• Work location flexibility: choose between on-site, remote within a 50-mile radius, or hybrid arrangements.
• Associate Explore rate for hotel stays to support work-life balance.
• Discounts at local businesses and flexible scheduling options.
• Leave of Absence programs, paid sick leave, and various parental leave provisions including full paid maternity leave.
• Incentive programs and life assurance coverage.
• Bike-to-work and travel schemes available immediately.
• Health insurance including eye care offered after 90 days, plus a private pension plan.
• Up to 100% educational assistance and an Employee Assistance Program for personal and professional support.

Equal Opportunity Commitment

Marriott International promotes a culture of inclusion and diversity, welcoming applicants from varying backgrounds and ensuring equal opportunity employment without discrimination on the basis of protected classifications such as disability or veteran status.