Customer Service Specialist

About VAT Group

VAT Group is a global leader in high-performance vacuum valves, with over six decades of innovation and more than 3,200 employees worldwide. Headquartered in Haag, Switzerland, and operating manufacturing sites in Switzerland, Malaysia, and Romania, alongside sales and service centers globally, the company is driven by values like integrity, teamwork, customer focus, and innovative spirit under the banner #oneVAT.

Joining VAT means becoming part of a diverse international team where your input is valued, ideas are welcomed, and career development is encouraged.

Responsibilities

• Manage comprehensive customer order activities for the local Sales & Service division.
• Accurately enter customer purchase and service orders into the ERP system for shipments from various locations.
• Monitor and process any customer order modifications or special requirements.
• Collaborate with Logistics and Customer Operations teams to coordinate shipment and distribution of parts.
• Ensure prompt customer invoicing aligning with IncoTerms and agreed payment terms.
• Manage order backlogs effectively.
• Maintain complete and audit-compliant order histories and documentation.
• Serve as an intermediary between Operations teams and Customers to clarify shipping needs.
• Contribute to corporate initiatives aimed at developing best practices and reporting standards for order management.
• Assist the Customer Service Manager in mitigating risks related to revenue and delivery, helping to reach sales targets.
• Develop work instructions and procedural documents for order-to-cash processes applicable to the sales team.
• Perform additional administrative responsibilities as required by sales departments, with clear communication on scope.
• Carry out any other project-related or necessary tasks assigned by the Customer Service Supervisor or Country Sales Operations Manager.

Qualifications and Skills

• Diploma or Bachelor's degree in Business Administration, Marketing, Supply Chain, or related disciplines.
• Between 5 and 8 years of experience in an operational, multi-functional process environment.
• Strong familiarity and practical knowledge of ERP systems within a global manufacturing context.
• Proficiency in Microsoft Office suite, particularly Outlook, Word, and Excel; knowledge of PowerPoint and Access is advantageous.
• Excellent verbal and written communication skills.
• Demonstrated team collaboration and effective problem-solving capabilities.
• Fluent in English (spoken and written) and proficiency in at least one additional Asian language.

Commitment to Diversity and Inclusion

VAT Group is dedicated to fostering an inclusive, fair, and respectful workplace that supports meaningful careers and continuous learning. Applicants from all backgrounds are encouraged to apply. Any concerns can be reported confidentially through the company’s compliance channels, respecting strict confidentiality and the Code of Conduct.