Customer Program Specialist II

About Ultra Clean Technology and Role Overview

Join Ultra Clean Technology (UCT) in Singapore, a leader in the rapidly growing semiconductor industry impacting every smart device globally. UCT champions continuous innovation, quality excellence, and surpassing customer expectations. We seek a driven Customer Program Specialist II who thrives on success and quality focus.

Key Responsibilities

• Adhere strictly to documented order management and commercial procedures.
• Manage communication with customers via phone and email to update order and commercial statuses.
• Escalate internally to supervisors when order or commercial timelines are misaligned.
• Maintain and weekly update Customer Dashboards, scorecards, and the UCT ERP system.
• Gather missing order details from customers to ensure completeness and accuracy.
• Support the Customer Program Manager (CPM) in researching order scheduling and dates.
• Ensure shipments meet scheduled timelines and reconcile these with customers weekly.
• Report any material or labor shortages that could impact site delivery commitments.
• Participate in production meetings when required.
• Obtain necessary quotation information from customers, including drawings and specifications.
• Assist the CPM in pricing research for quotes.
• Track and respond to quote requests within a 14-calendar-day timeframe.
• Prepare quotes for CPM peer and global review and approval.
• Submit monetary claims from customers for fees as authorized by the CPM.

Required Skills and Attributes

• Strong organizational skills and ability to base decisions and business cases on accurate data.
• Excellent analytical and problem-solving capabilities.
• High attention to detail with exceptional follow-through and organizational abilities.
• Good communication skills enabling effective interaction with internal teams and external customers.
• Customer-centric approach and mindset.

Qualifications and Experience

• An associate degree or equivalent qualification in technical, business, or financial disciplines, or equivalent practical experience.
• Two to four years of experience in customer service or program management roles.
• Proficient with Microsoft Office applications, especially Excel and MS Project.
• Experience with ERP systems such as SAP or equivalent.

Diversity and Inclusion

Ultra Clean Technology embraces diversity and is proud to be an equal opportunity employer, committed to fairness regardless of race, ethnicity, age, religion, disability, sexual orientation, gender identity, marital status, or other protected characteristics.