Order Management Manager

Company Overview

We proudly represent the original creators of the iconic Jigarthanda drink, a tradition that started in 1977 and has expanded over 48 years. Our brand stands for heritage, quality, and innovation, with more than 400 outlets across South India and expanding nationally and globally. Beyond our flagship beverage, we have broadened our product range to include various dairy items, strengthening our place in the food and beverage sector.

Key Responsibilities

• Oversee the entire order lifecycle, from receiving to delivery.
• Process and verify orders originating from company-owned outlets, franchises, distributors, institutional clients, and other B2B partners.
• Confirm product details, quantities, pricing, delivery locations, dates, and commercial terms before proceeding.
• Ensure precise entry of each order into the ERP or order management software.
• Collaborate with Production, Planning, Warehouse, and Purchasing teams daily, aligning production with demand and ensuring availability of fast-moving and critical products.
• Track daily requirements for all company-operated and franchise outlets, ensuring timely supply of dairy, beverages, packaging, and approved supplies, and managing urgent needs aligned with business priorities.
• Liaise with warehouse staff on picking, packing, and shipping activities, maintaining stock levels and product freshness through FIFO/FEFO practices, and proactively managing products with limited shelf life to reduce waste.
• Coordinate with Dispatch and Logistics to develop daily delivery plans, monitor vehicle availability, routes, and schedules, and address any delivery issues such as delays, shortages, or damages.
• Maintain quality and food safety standards, collaborating with QA/QC teams to resolve related issues and handling temperature-sensitive products appropriately during storage and transportation.
• Work closely with Sales and Marketing to communicate order statuses, manage order changes, cancellations, and additional requests, ensuring customer commitments are upheld.
• Coordinate with Accounts for timely billing and invoice generation, ensuring adherence to approved pricing, discounts, and payment terms, and resolving any billing disputes.
• Monitor returns, shortages, damages, and product rejections, collaborating across departments to resolve issues, maintain accurate records, and implement corrective actions to minimize waste.
• Generate daily, weekly, and monthly management information system (MIS) reports on order processing metrics, order fulfilment, delivery performance, and stock status, highlighting critical issues for leadership review.
• Lead and supervise the Order Management team by delegating daily tasks, monitoring individual performance, training in ERP systems and company procedures, and establishing key performance indicators (KPIs) for regular assessment.
• Drive process enhancements by developing standard operating procedures (SOPs) for the order-to-delivery workflow, aiming to reduce processing times, shortages, delays, and waste, while improving coordination among all relevant departments.

Key Performance Indicators

• Order Fulfillment Percentage
• On-Time Delivery Rate
• Accuracy of Order Processing
• Time from Order to Dispatch
• Outlet Order Fulfillment Rate
• Stock-Out Percentage
• Rate of Product Returns and Rejections
• Percentage of Food/Product Waste
• Short Supply Rate
• Customer Complaint Resolution Time
• Compliance with FIFO/FEFO
• Billing Accuracy
• Ageing of Pending Orders

Preferred Qualifications and Experience

• Educational background: MBA or PGDM with specialization in Operations, Supply Chain, Logistics, Sales, or related areas.
• Professional experience: Between 5 to 10 years in the Food & Beverage, FMCG, Food Manufacturing, or Distribution sectors.
• Prior experience managing multiple outlets, franchises, distributors, and institutional/B2B clients is desirable.
• Strong familiarity with ERP systems, inventory control, dispatch planning, and MIS reporting.
• Excellent coordination skills required to collaborate effectively across Sales, Production, Warehouse, Quality Assurance/Control, Logistics, and Accounting teams.

Contact Information

Interested candidates can reach out via phone at 9150024252 or email hrmanager@mfjllp.com for further details.