Customer Service Representative
Nairobi, Nairobi County, Kenya · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
We are seeking a dedicated Customer Service Representative to join our team in Nairobi, Kenya. This role involves delivering excellent online support by addressing customer inquiries, resolving their concerns, and ensuring ongoing communication to maintain customer satisfaction.
Key Responsibilities
- Provide prompt and efficient online assistance to customers.
- Respond to customer inquiries and resolve issues effectively.
- Perform follow-ups with customers as needed to ensure satisfaction.
- Maintain clear and positive communication with customers throughout their experience.
- Engage mainly through online chat to field and answer customer questions.
Skills
How they work
Communication