Customer Service Representative

Job Overview

Hertz, a leader in global car rental services, is seeking enthusiastic Customer Service Representatives passionate about delivering exceptional service. Join a dynamic team committed to creating outstanding experiences across every customer interaction worldwide.

Primary Responsibilities

• Deliver world-class, personalized customer service during the rental and return processes, fostering loyalty and seizing sales opportunities.
• Utilize exceptional sales skills to understand customer needs and capitalize on opportunities to achieve daily, weekly, monthly, and annual revenue targets.
• Effectively resolve various customer issues throughout the rental journey using Hertz's established customer service tools and methods, escalating to management when necessary.
• Collaborate efficiently within a fast-paced environment, supporting colleagues across operations to ensure smooth customer experiences.
• Comply strictly with company Standard Operating Procedures (SOPs) including valeting, delivery, and collection protocols; ensure GDPR compliance regarding customer data.
• Inspect returned vehicles to ensure they meet rentable standards, documenting any additional damages.
• Promote a culture of continual improvement by sharing best practices and embracing mindset shifts to enhance service quality.

Employee Benefits

• Earn uncapped commission potential.
• Enjoy 25 days of paid holiday plus bank holidays.
• Access comprehensive customer service and sales training programs.
• Avail a wide array of professional training and development courses.
• Explore career advancement opportunities within Hertz UK and Europe.
• Receive car rental discounts across Europe for yourself and eligible friends and family.

Required Qualifications & Skills

• Possession of a valid UK or EU driving license.
• Display a positive, adaptable, and enthusiastic approach to sales.
• Previous experience in customer service, sales, or retail environments.
• Strong English communication skills for effective interaction.
• Willingness to work flexible shifts, including weekends, in a rota system.

About Hertz

Hertz Corporation manages a diverse portfolio of car rental brands including Hertz, Dollar, Thrifty, and Firefly. Recognized internationally, Hertz is one of the largest vehicle rental companies worldwide, operating predominantly at airports. Hertz values diversity and inclusion, fostering an environment where diverse talents and experiences contribute to its ongoing success.

Diversity & Inclusion Statement

Hertz actively promotes equal employment and advancement opportunities, encouraging applications from individuals representing unique characteristics that enrich the company's culture and success.