Customer Service Representative – Traya Voice Process

About the Role

We are seeking approachable, customer-oriented, and motivated individuals to become part of the Traya Voice Process team. In this position, you will engage with customers to comprehend their issues, offer effective solutions, and ensure a positive interaction experience.

If you have enthusiasm for speaking with people, adeptness in resolving problems, and enjoy working collaboratively, this role provides an excellent platform for launching or advancing your career in customer service.

Language Requirements

• Mandatory proficiency in Hindi and English.
• Proficiency in one regional language: Kannada or Tamil.

Responsibilities

• Professionally manage inbound and outbound customer calls.
• Accurately understand customer inquiries and deliver appropriate solutions.
• Document call details thoroughly and update customer relationship management (CRM) tools.
• Adhere strictly to process, quality standards, and compliance protocols.
• Ensure customer interactions are seamless and satisfactorily positive.
• Consistently meet set productivity and performance goals daily.

Candidate Eligibility

• Graduates: Freshers are welcome to apply.
• Non-graduates: Should have at least one year of experience in customer service roles.
• Strong verbal communication skills in Hindi and English.
• Fluency in Kannada or Tamil is required.
• Basic computer literacy and typing ability.
• Willingness to work from the HSR Layout office in Bengaluru.

Desired Qualities

• Excellent communication and interpersonal skills.
• A friendly, customer-centric attitude.
• Active listening skills paired with effective problem-solving.
• Confidence in managing customer queries.
• Positive mindset coupled with eagerness to learn.
• Adaptability to fast-paced working conditions.