Customer Service Representative

Company Overview

Hertz is a leading global car rental company with a portfolio comprising Hertz, Dollar, Thrifty, and Firefly brands. The company is committed to delivering superior customer experiences worldwide and values diversity and inclusivity within its workforce.

Role Summary

We are seeking a Customer Service Representative to join our team in London. This position is ideal for individuals enthusiastic about working in a dynamic setting with diverse daily challenges. The role focuses on enhancing customer journeys by providing excellent service and contributing to sales and operational efficiency.

Key Responsibilities

• Deliver friendly, personalized support to customers during rental and return processes, fostering customer loyalty and maximizing sales potential.
• Exhibit exceptional selling skills that cater to customer needs while striving to achieve daily, weekly, monthly, and annual sales targets.
• Resolve various customer concerns during their rental experience using Hertz's tools and procedures, escalating to management when needed.
• Function effectively within a fast-paced team environment, collaborating across operational roles to ensure seamless customer service.
• Follow company Standard Operating Procedures (SOPs) related to vehicle valeting, delivery, and collection, ensuring compliance and safeguarding customer data according to GDPR.
• Ensure vehicles meet rentable standards and document any additional damages upon return.
• Promote a culture of continuous improvement by sharing best practices and seeking innovative ways to enhance service quality and mindset.

Benefits

• Uncapped commission earning potential.
• 25 days of paid leave annually, plus bank holidays.
• Comprehensive training in customer service and sales.
• Access to various training and professional development courses.
• Opportunities for career progression within Hertz UK and Europe.
• Discounts on car rentals across Europe, extendable to friends and family.

Candidate Requirements

• Holds a valid driving license from the UK or European Union.
• Demonstrates a positive, enthusiastic, and adaptable approach towards sales.
• Has prior experience in customer service, sales, or retail roles.
• Exhibits strong English communication skills.
• Willing and able to work flexible shift rotations, including weekends.

Additional Information

Hertz values a diverse and inclusive workplace and encourages individuals from all backgrounds to apply. Passion for customer service and teamwork toward achieving goals is essential for success in this role.