Customer Service Representative
Glasgow, Scotland, United Kingdom · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About the Role
Join one of the world's leading car rental companies as a Customer Service Representative, where you will contribute to delivering outstanding customer experiences. If you enjoy working in a dynamic, fast-paced environment alongside motivated teammates, this role offers the perfect platform to demonstrate your passion for exceptional service.
Key Responsibilities
- Deliver exceptional customer service by creating a welcoming atmosphere and offering tailored assistance during vehicle rental and return processes to enhance customer loyalty and generate sales.
- Utilize strong sales capabilities to identify and maximize opportunities that boost revenue and help meet daily, weekly, monthly, and annual goals.
- Effectively address and resolve a range of customer issues throughout their rental experience by applying Hertz's customer service protocols and involving management when necessary.
- Collaborate efficiently in a fast-moving environment, supporting team members across operational roles to ensure seamless service delivery.
- Comply with company standard operating procedures related to vehicle valeting, delivery, and collection to maintain operational standards and data privacy under GDPR.
- Ensure vehicles meet rental standards and document any additional damages upon return.
- Promote and participate in a culture of continuous improvement by sharing best practices and encouraging innovative service enhancements.
Qualifications and Skills
- Possession of a valid UK or EU driving license.
- A positive, adaptable mindset with enthusiasm for sales and customer service.
- Previous experience in customer service, sales, or retail environments.
- Proficient English communication skills to engage effectively with customers.
- Willingness to work on a flexible shift rota covering all seven days of the week.
Benefits
- Unlimited commission potential.
- 25 days of paid holiday plus bank holidays.
- Comprehensive customer service and sales training programs.
- Access to a broad selection of training and career development courses.
- Opportunities for career progression within Hertz UK and Europe.
- Employee car rental discounts available across Europe, including for friends and family.
About Hertz
The Hertz Corporation is a globally recognized car rental group that includes brands such as Hertz, Dollar, Thrifty, and Firefly. We pride ourselves on a diverse and inclusive culture that values the unique perspectives and talents of our employees, ensuring our continued success and leadership in the vehicle rental industry.
Equal Opportunity Statement
Hertz is committed to fostering an inclusive workplace. We encourage candidates of all backgrounds to apply and strive to offer equal opportunities for employment and advancement, celebrating the diversity of skills and experiences our workforce brings.