Customer Service Associate

Overview

The Customer Service Associate role is centered around delivering exceptional customer service aimed at ensuring customer satisfaction and retention. This position fosters a culture where employees feel empowered to provide superior service. Key duties include resolving customer issues immediately at the point of interaction while upholding excellent hospitality and professionalism.

Key Responsibilities

• Serve as the primary liaison for Net Promoter Score (NPS) within the management team, updating and communicating all NPS-related performance insights and actions.
• Analyze NPS results to identify root causes and implement strategies to enhance guest satisfaction.
• Communicate effectively with colleagues to help them understand customer needs and promote service quality.
• Provide guidance, constructive feedback, and coaching to team members as needed to improve performance.
• Ensure compliance with all corporate policies and procedures by staff.

Qualifications

• Minimum of 3 years of proven customer service experience, including exposure to operations and sales environments.
• Experience in rental car services is advantageous.
• Strong customer service abilities paired with excellent oral and written communication skills.
• Proven skills in relationship building and leadership.
• Effective problem-solving and decision-making capabilities.

Compensation

The hourly wage for this position is $16.00.

Benefits and Perks

• Up to 40% discount on the base rate for any standard Hertz rental.
• Options for medical, dental, and vision insurance plans.
• Retirement benefits including 401(k) with employer matching contributions.
• Paid parental leave and adoption assistance.
• Access to an Employee Assistance Program for employees and their families.
• Educational reimbursement and discounts.
• Voluntary insurance offerings including pet, legal/identity theft, and critical illness coverage.
• Additional perks and discounts such as theme park tickets and gym memberships.

Company Overview

The Hertz Corporation operates multiple brands including Hertz, Dollar Car Rental, and Thrifty Car Rental with close to 9,700 corporate and franchise locations worldwide. Recognized as a leading airport general use vehicle rental company, Hertz maintains a global presence spanning multiple continents.

Equal Employment Opportunity Statement

Hertz champions diversity and inclusion, promoting fair employment and advancement opportunities. The company values the unique perspectives and talents each employee brings, which contribute to Hertz's success. Candidates from all backgrounds, including those with disabilities and veterans, are encouraged to apply.