Customer Service Representative - Queenstown

About the Role

As a Customer Service Representative based in Queenstown, you are the trusted individual customers turn to during critical moments. You'll provide a calm, reassuring presence while guiding customers through their financial journeys with confidence. Serving as the initial point of contact, you’ll make banking straightforward and accessible by addressing customer needs effectively and promptly.

Your day will include diverse tasks such as assisting customers with online banking access, resolving card disputes, and clarifying regulatory rules. Approaching each interaction with curiosity, empathy, and a proactive attitude, you will provide solutions on the spot, promote digital tools, and ensure customers feel understood and supported.

Candidate Profile

We seek enthusiastic individuals passionate about helping others and thriving in dynamic settings. Whether you're fresh out of university or have experience in customer-facing roles elsewhere, your genuine interest in people and digital proficiency are crucial. Candidates should demonstrate:

• Proven customer service or administrative experience combined with a heartfelt commitment to assisting others
• Comfort and skill in utilizing digital platforms and the ability to effectively guide customers through these systems
• Capability to manage multiple tasks simultaneously while maintaining composure and focusing on solutions
• Basic knowledge or eagerness to learn about financial services, compliance, and regulated sectors
• Natural problem-solving abilities and adaptability to shifting customer requirements
• A willingness to grow professionally with dedication to delivering excellent results consistently

Workplace and Benefits

At Westpac, you’ll enjoy a supportive team culture along with attractive benefits, including:

• Four weeks of standard annual leave plus five additional wellbeing days
• Optional purchase of up to four extra weeks of leave annually
• Access to privileged banking services, insurance discounts, and a superannuation plan
• Opportunities for internal career advancement and programs recognizing top performers
• Enhanced parental leave with top-ups to government provisions
• School holiday subsidies to help balance work and family life
• Participation in environmental initiatives and community engagement programs

Additional Information

• Location: Queenstown Branch
• Position Type: Full-time permanent
• Working Days: Monday to Friday
• Application Deadline: 10 September 2026

We are dedicated to fostering an inclusive workplace that embraces diverse cultures and backgrounds, including neurodiversity and persons with disabilities. Our commitment is to nurture individuality and support our teams to excel together.