Analytics and Insights Specialist
Auckland, New Zealand · Full Time
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Job description
About the Role
Join Westpac as an Analytics and Insights Specialist where you will be integral to advancing the bank's key strategies by analysing data critically. Your insights will support impactful customer communications aimed at enhancing the overall customer experience and engagement by delivering precise, timely messaging.
If you have a strong enthusiasm for improving customer experiences and are eager to expand your analytical skills, this position welcomes you. Collaborating closely with stakeholders and team members, maintaining rigorous data quality and accuracy, and demonstrating excellent problem-solving skills are essential to succeed in this role.
Key Responsibilities
- Execute and sustain business-as-usual reporting activities while continuously seeking ways to enhance efficiency and data quality.
- Support data needs for customer communications, including segmentation for targeted marketing and service outreach.
- Convert business requirements into detailed technical specifications and communicate these technical approaches clearly to non-technical stakeholders.
Candidate Profile
- Proven experience in managing end-to-end customer communications projects, including translating requirements and delivering data-driven solutions.
- Strong capability in handling and reporting on complex datasets.
- Ability to forge and maintain effective relationships with internal teams and stakeholders.
- Proficient in SAS or SQL programming languages.
- Experience with Power BI for data visualization and reporting.
- Excellent verbal and written communication skills, with proficiency in delivering presentations.
Working at Westpac
- Enjoy four weeks of standard annual leave plus an additional five days of wellbeing leave annually.
- Option to purchase up to four extra weeks of leave each year.
- Access to banking advantages, insurance discounts, and participation in a superannuation scheme.
- Opportunities for personal growth with emphasis on development and internal mobility.
- A recognition program that celebrates high-performing team members.
- Subsidies available to support families during school holidays.
- Receive two days of volunteer leave each year to contribute to community initiatives.
About Westpac
Westpac is committed to fostering a fair and resilient Aotearoa New Zealand, blending over 160 years of heritage with a deep dedication to our people, customers, and communities. We pride ourselves on a workplace culture that values authenticity, encourages individuality, and supports passionate development and diverse ambitions.
We invite applications from all backgrounds, embracing diversity including neurodiversity and those with chronic health conditions or disabilities. We believe attitude and enthusiasm carry equal weight alongside skills and experience.
Application Deadline
Applications must be submitted by 5 October 2026.